Customer Engagement Manager

WalkMe™

Customer Onboarding Manager supporting customer engagements and project readiness. Ensuring effective onboarding processes for clients in a leading digital adoption company.

Posted 5/4/2026full-timeRaleigh • North Carolina • 🇺🇸 United StatesJunior💰 $88,000 - $127,000 per yearWebsite

About the role

Key responsibilities & impact

Execute the Professional Services onboarding and project readiness processes to ensure consistent execution across engagements.
Utilize established readiness frameworks, criteria, and success metrics to help drive predictable project starts.
Act as a point of contact for customers during onboarding, helping establish alignment on scope, timelines, roles, and expectations.
Support sales-to-services handoffs, including operational readiness reviews, documentation validation, and onboarding KPI checklists.
Assist in project readiness assessments by identifying dependencies, risks, and gaps under the guidance of senior team members.
Coordinate project launch preparation with customers to ensure readiness milestones are met.
Support onboarding engagements by documenting scope, timelines, dependencies, and success measures.
Ensure delivery teams receive the necessary readiness context to begin project execution.
Serve as a coordination point between Sales, Business Development, Professional Services, Resource Management, and customers on upcoming engagements.
Partner with internal technical and infrastructure teams to help verify environmental, access, and system readiness prior to delivery.
Coordinate customer access to required systems, tools, and portals.
Support alignment between internal stakeholders to ensure consistent communication throughout onboarding.
Help coordinate initial resource alignment and onboarding-related resource needs with the Resource Management Office.
Support project staffing readiness by checking resource timing, access requirements, and onboarding dependencies.
Provide overflow support for centralized resource management activities as needed, including assisting with scheduling and readiness-related tasks.
Report resourcing risks and readiness impacts to the RMO and Services leadership.
Track and report on onboarding and project readiness KPIs, including time-to-launch and readiness completion.
Support the continuous improvement of onboarding, readiness, and handoff processes.
Act as a helpful resource to customers and internal stakeholders during the onboarding process.

Requirements

What you’ll need

Bachelor’s degree or equivalent practical experience.
1–3 years of experience in customer onboarding, project coordination, administrative support, or related roles.
Experience supporting cross-functional, customer-facing processes in a fast-paced environment.
Strong organizational and coordination skills.
Excellent communication skills for interacting with various stakeholders.
Ability to collaborate effectively with diverse stakeholders across roles and working styles in a global environment.
Experience in SaaS, enterprise software, or Professional Services organizations (preferred).
Familiarity with tracking metrics or basic reporting (preferred).
Experience working with resource management or project management tools (preferred).
Experience supporting global or multi-region teams (preferred).

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work hours
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer onboardingproject coordinationadministrative supporttracking metricsreporting

Soft Skills

organizational skillscoordination skillscommunication skillscollaboration skills

Certifications

Bachelor’s degree