Technical Support Engineer

WalkMe™

Technical Support Engineer at WalkMe providing prompt solutions and improving customer satisfaction. Working closely with clients from onboarding to renewals in a hybrid work environment.

Posted 4/13/2026full-timeSydney • 🇦🇺 AustraliaJuniorWebsite

Tech Stack

Tools & technologies

jQuery

About the role

Key responsibilities & impact

Report to the Support Manager as a Technical Support Engineer.
Be the trusted point of contact for WalkMe's portfolio of customers, from the point of sale through onboarding, project success, and renewals.
Deliver prompt and effective solutions to customers, meeting Service Level Agreements (SLAs) and achieving high customer satisfaction.
Actively contribute to the knowledge base and customer community to enhance the overall customer experience.

Requirements

What you’ll need

1.5+ year experience in software support or customer service.
Fluent in English (verbal and written).
Problem-solving skills with a customer-first approach.
Knowledge of HTML, jQuery, CSS (please specify your level).
Experience in various communication formats (written, live chat, conference calls, in-person).
Ability to grasp and articulate new technologies quickly.
Proficient in using application logs, browser dev tools, and other diagnostic tools.
Independent and teamwork capabilities.
Poise and articulation in challenging customer interactions.
Availability to work onsite at the Sydney WalkMe office 3 times a week

Benefits

Comp & perks

Hybrid Work Arrangement: We offer a hybrid work schedule to perfectly combine the benefits of remote work and the essential connections and collaborations of onsite work.
Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
Stay healthy and happy with Wellness@WalkMe! Enjoy quarterly wellness reimbursements, daily BrightBreaks to recharge, and WalkMe’s annual Wellness Month every July—because your well-being matters all year long.
WalkMe provides health coverage options, where applicable, to ensure employees have access to essential medical benefits. Our offerings are designed to support the well-being and diverse needs of our global workforce.
WalkMe offers a generous annual leave policy tailored to meet regional standards, ensuring all employees enjoy sufficient time off to rest and recharge.
WalkMe offers RefreshMe Days throughout the year to further strengthen our commitment to work/life balance.
Robust Retirement Contributions: Ask HR about the specific offerings for your region!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HTMLjQueryCSSsoftware supportcustomer serviceproblem-solvingdiagnostic toolsapplication logsbrowser dev tools

Soft Skills

customer-first approachcommunicationteamworkindependencepoisearticulationadaptability