WalkMe™

Customer Success Engineering Manager

WalkMe™

full-time

Posted on:

Location Type: Hybrid

Location: Raleigh • 🇺🇸 United States

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Job Level

Mid-LevelSenior

About the role

  • Oversee delivery execution, customer outcomes, capacity planning, and operational excellence.
  • Drive adoption, value realization, retention, and strategic impact across enterprise accounts.
  • Set the bar for solution advising excellence, evolving a proactive methodology.
  • Manage, mentor, and develop a team of CSEs.
  • Ensure CSEs demonstrate core IC competencies: solution advising, implementation, enablement, reporting/AI insights, and risk identification.
  • Run structured coaching, 1:1s, shadow programs, learning paths, and development planning.
  • Engage directly with customers for critical, strategic, or high-risk engagements.

Requirements

  • 5+ years in customer-facing technical roles (CSE, Solutions Engineer, Technical Advisor, PS/Enablement roles, etc.)
  • 2+ years of people management or leadership experience preferred.
  • Strong technical understanding of SaaS/web technologies (HTML/CSS/JS), integrations, and data workflows.
  • Ability to understand business needs and translate them into effective WalkMe solutions.
  • Skilled in report interpretation and AI insight usage to drive decisions and actions.
  • Excellent communication and stakeholder management across business and technical teams.
  • Strong organizational skills with ability to manage multiple workstreams and priorities.
  • Passion for coaching talent, improving operational maturity, and driving measurable outcomes.
  • Nice to Have: Experience with WalkMe or digital adoption platforms, Familiarity with SAP, enterprise integration patterns, IDP/SSO configuration, extensions/snippet deployment, Background in customer enablement, advisory programs, or technical training, Experience scaling self-serve maturity and knowledge resources.
Benefits
  • At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with collaboration, innovation and accountability.
  • WalkMe does not discriminate. If a candidate requires a reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact your Talent Acquisition partner immediately.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
SaaSHTMLCSSJavaScriptdata workflowsreport interpretationAI insightsWalkMeenterprise integration patternsIDP/SSO configuration
Soft skills
customer outcomesoperational excellencesolution advisingcoachingstakeholder managementorganizational skillsmentoringcommunicationcapacity planningstrategic impact