WalkMe™

Customer Success Engineer

WalkMe™

full-time

Posted on:

Location Type: Hybrid

Location: Raleigh • North Carolina • 🇺🇸 United States

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Salary

💰 $95,000 - $105,000 per year

Job Level

Mid-LevelSenior

About the role

  • Implement small scope, high impact WalkMe solutions to drive value for at risk or high opportunity customers.
  • Provide technical support for WalkMe products, including configuration, troubleshooting, and best practices.
  • Assist customers with the implementation and integration of WalkMe solutions.
  • Develop and maintain strong relationships with customers, serving as their trusted advisor.
  • Collaborate with internal teams, including sales, product, and support, to resolve customer issues and advocate for customer needs.

Requirements

  • Strong understanding of user behavior and how to improve user engagement through WalkMe with a focus on VALUE.
  • Familiarity with HTML, CSS, and JavaScript to customize and integrate WalkMe elements into web applications.
  • Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations.
  • Experience working in an agile development environment is a plus.
  • Proven time management skills.
  • Expanded knowledge of deployment and integration capabilities is a plus.
  • Ability to learn new functionality quickly.
  • Excellent written and verbal communication skills
Benefits
  • Comprehensive Health Care Coverage for our Employees and Families
  • 401(k) program with company matching (up to $5,000)
  • Flexible Work Arrangements: We offer hybrid and flexible hours to help manage work commitments and personal life effectively.
  • Professional Development: We encourage continuous learning and offer opportunities for career development through our career compass offering.
  • Supportive Culture: We focus on the whole person, celebrating what makes us unique, and create space for community.
  • Paid time off

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
HTMLCSSJavaScriptWalkMe solutionstroubleshootingconfigurationintegrationdeploymentagile development
Soft skills
problem-solvingtime managementcommunicationcustomer relationship managementcollaborationuser engagementadaptability