Customer Success Manager

• Maintain relationships with Partner leadership to foster collaboration and continuous improvement.
• Guide Partners through their certification programs.
• Provide hands-on process training for WalkMe delivery and client success.
• Monitor and support Partners in client engagements to ensure high-quality delivery.
• Monitor Partner performance metrics including client satisfaction and days to go live.
• Manage risk and coordinate ticket escalation.
• Collaborate with global peers on the WalkMe Partner team to improve the Partner program.
• Maintain an understanding of our product and roadmap, so you can guide Partner service delivery strategies

Partner Success Manager

Head of Customer Success

Senior Manager, FCRM Testing

Customer Success Manager, Mid Market

Head of Customer Success