Salary
💰 $65,000 - $80,000 per year
About the role
- Conduct periodic quality control reviews per the established loan review plan, investigating identified exceptions and identifying root causes for non-compliance, clearly summarizing findings and presenting recommendations to senior Compliance team members and other Servicing functional team leads
- Work with senior Compliance team members to adjust compliance and quality control processes based on review findings
- Generate and monitor reports for key compliance due dates and investor/lender deliverables
- Prepare and maintain compliance reporting for internal and external stakeholders
- Gather and review documentation requested by internal auditors, external auditors, investors, lenders, and rating agencies; support timely resolution of audit findings and ensure corrective actions are implemented
- Monitor investor bulletins and servicing guide updates, ensuring procedures remain current and aligned with internal policies; distribute updates to impacted parties in a timely manner and confirm necessary follow-up actions are taken
- Assist the Compliance team with the oversight, development, and periodic review of Servicing Policies and Procedures to ensure accuracy, consistency, and compliance with investor and regulatory requirements
- Assist the Compliance team with vendor oversight
- Perform other duties as assigned
- Attendance is generally required from 8:30 am – 5:30 pm local time, Tuesday through Thursday, with the option to work remotely on Mondays and Fridays
Requirements
- Bachelor's degree in Finance, Accounting, Business Administration, or related field required (or equivalent relevant work experience)
- 2+ years of experience in compliance, loan servicing, or asset management
- Experience with GSE and HUD multifamily loans is a plus
- Excellent written and verbal communication skills
- Strong analytical skills with the ability to apply logical thinking while ensuring adherence to investor and program guidelines
- Proficient in Microsoft Office Suite; Power BI experience a plus
- Strong organizational skills and attention to detail
- Ability to manage multiple and competing deadlines effectively
- High attention to accuracy in all work and willingness to ask questions to ensure understanding
- Excellent interpersonal and customer service skills, with a strong work ethic to meet daily challenges in a fast-paced environment
- Ability to handle confidential information with discretion
- Demonstrated ownership of work, adaptability in learning new processes, and patience in problem-solving
- Commitment to professionalism, respect, and teamwork in interactions with colleagues and stakeholders