Waitwhile

Enterprise Customer Success Manager

Waitwhile

full-time

Posted on:

Location Type: Remote

Location: Illinois • United States

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Salary

💰 $80,000 - $125,000 per year

About the role

  • Manage your book of accounts to ensure smooth initial implementations, drive deep product adoption, and deliver measurable value
  • Build strategic relationships and act as a trusted consultant
  • Provide best-practice guidance and actionable insights
  • Work hands-on to execute product implementations, configure accounts, and perform performance analyses
  • Collaborate with the Customer Success team to design and implement processes and best practices
  • Partner closely with the Sales team for seamless transitions
  • Act as the link between customers and the Product team sharing critical insights

Requirements

  • 4+ years in a Customer Success role, ideally in a scaleup environment with enterprise clients
  • Demonstrated ability to drive successful product implementations and achieve key outcomes such as account expansion, retention, feature adoption and improved NPS
  • Strong ability to articulate complex problems clearly and concisely to diverse audiences
  • Proactive, results-oriented individual with a history of adding value in dynamic, fast-growing organizations
  • Proven experience building and nurturing lasting relationships with customers and colleagues
  • Familiarity with APIs and their application in advanced customer workflows and custom integrations is a plus
  • Experience using support or ticketing platforms such as Intercom or Zendesk is a plus
  • Experience with HTML and CSS for quick and simple edits is a plus
Benefits
  • Health, dental and vision insurance coverage, helping you “be safe, be healthy”
  • Unlimited Paid Time Off
  • 401K plan with 6% company match and no vesting period
  • Health Savings Accounts
  • Flexible Spending Accounts
  • Short-Term and Long-Term Disability Insurance
  • Term life coverage with option to purchase supplemental coverage
  • Tuition Reimbursement
  • Voluntary Wellness Program
  • Employee Discounts through Perks at Work
  • Community involvement opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product implementationsperformance analysesAPIsHTMLCSS
Soft Skills
relationship buildingconsultative skillsproblem articulationproactiveresults-oriented