Wahed

AI and Automation Operations Associate

Wahed

full-time

Posted on:

Location Type: Hybrid

Location: Kuala Lumpur • 🇲🇾 Malaysia

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Job Level

JuniorMid-Level

Tech Stack

SQL

About the role

  • Enhance Customer & Marketing Operations
  • Analyze customer experience (CX) ticket data to identify recurring pain points and develop automated solutions to improve response quality and speed.
  • Automate the aggregation and review of marketing metrics, competitor campaign analysis, and content topic research to improve team productivity and campaign effectiveness.
  • Automate Core Business Operations
  • Develop and maintain automated scripts and workflows for routine data tasks, including compliance reporting, internal client reporting, and daily reconciliations (fees, client holdings, transactions).
  • Build and manage dashboards that provide a single source of truth for regional KPIs, empowering leadership with actionable, real-time insights.
  • Design and implement automated workflows for reviewing compliance alerts and streamlining KYC/AML decisioning, reducing manual effort and improving accuracy.
  • Identify and eliminate points of friction in our compliance processes, creating a smoother and more efficient experience for our clients without compromising rigor.

Requirements

  • 2-4 years of experience in an analytical, operations, or automation-focused role.
  • Advanced proficiency in Excel/Google Sheets and experience with SQL for data extraction and analysis.
  • Hands-on experience with Google Apps Script to automate processes within the Google Workspace ecosystem.
  • Demonstrated ability to use low-code/no-code automation platforms (e.g., n8n, Zapier) to connect systems and build efficient workflows.
  • Practical experience leveraging AI/LLMs for complex reasoning, data analysis, or building decision-making tools.
  • Familiarity with data visualization and analytics tools (e.g., Metabase, MixPanel, Segment, Google Analytics).
Benefits
  • Direct Mentorship & Visibility: Work closely with the US Region Head and have a direct line of sight into the strategic decisions that drive our growth. This role offers unparalleled access to leadership and a deep understanding of the fintech landscape.
  • Tangible Impact: See the immediate results of your work every day. The automated solutions you build will save hundreds of hours, reduce operational risk, and directly contribute to a better experience for our customers.
  • Global Mission, Unified Team: Join a diverse, passionate, and mission-driven team from across the globe, all dedicated to making finance more accessible and equitable. Your contribution will be a critical part of a movement with a worldwide impact.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisautomationSQLExcelGoogle SheetsGoogle Apps Scriptlow-code automationno-code automationdata visualizationanalytics
Soft skills
analytical skillsproblem-solvingattention to detailcommunicationcollaborationorganizational skillsleadershipadaptabilitycritical thinkingtime management