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About the role
Key responsibilities & impact- Act as a first point of contact for clients across calls, email and live chat — identifying and assessing their needs and resolving queries promptly and accurately.
- Serve as the dedicated support contact for our high-net-worth (HNW) clients, delivering a personalised, high-touch experience and guiding them through onboarding from account opening to first investment.**Support clients in Arabic (essential), English (essential), and French (desirable) ensuring clear, professional and culturally attuned communication.
- Guide clients through onboarding, KYC and account-related processes, coordinating with internal teams where needed to remove friction.
- Handle complaints with empathy, providing appropriate solutions and alternatives within agreed timeframes, and following up to ensure resolution.
- Keep accurate records of client interactions, process client accounts and documentation, and maintain trackers for leads and queries generated through company campaigns.
- Follow communication procedures, guidelines and policies, and ensure adherence to service-level agreements (SLAs) and process deliverables.
- Take the extra mile to engage clients, build trust, and contribute to a high-quality values-based client experience.**Share client feedback and recurring issues with the wider team to help improve our products, processes and service.
Requirements
What you’ll need- Fluency in Arabic and English, both written and spoken - this is essential. Fluency in French is desirable.
- Bachelor’s degree with 2+ years’ experience in a client service role, ideally within financial services or fintech.
- Proven customer support or client-service experience, with strong phone, email and chat handling skills and active listening.
- Experience supporting high-net-worth or premium clients, or a clear aptitude for delivering a high-touch, professional service.
- Client-oriented, with the ability to adapt and respond to different types of clients and personalities.
- Excellent communication and interpersonal skills.
- Strong attention to detail and accuracy in record-keeping and following processes.
- Ability to multi-task, prioritise and manage time effectively, delivering high-quality work to deadlines.
- Familiarity with the UAE financial-services landscape and/or an interest in Shariah-compliant finance is an advantage.
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Wahed Website LinkedIn All Job Openings 51 - 200 employees Founded 2017 💸 Finance 💳 Fintech Finance
- Fintech Wahed is a financial technology company founded in 2015 that focuses on advancing financial inclusion through accessible, affordable, and values-based investing. The company is prominent in ethical and halal investing, providing an easy-to-use digital platform that offers portfolio options tailored to clients' risk appetite. Wahed has attracted over 300,000 customers globally, including in the US, UK, UAE, and Malaysia, via their website and mobile app, showcasing significant growth and demand for its services. For more details, visit wahed. com. Private Clients Service Associate Job not on LinkedIn 🔥 0 minutes ago 🇱🇧 Lebanon – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level ✨ Associate 🗣️🇸🇦 Arabic Required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Act as a first point of contact for clients across calls, email and live chat — identifying and assessing their needs and resolving queries promptly and accurately.
- Serve as the dedicated support contact for our high-net-worth (HNW) clients, delivering a personalised, high-touch experience and guiding them through onboarding from account opening to first investment.**Support clients in Arabic (essential), English (essential), and French (desirable) ensuring clear, professional and culturally attuned communication.
- Guide clients through onboarding, KYC and account-related processes, coordinating with internal teams where needed to remove friction.
- Handle complaints with empathy, providing appropriate solutions and alternatives within agreed timeframes, and following up to ensure resolution.
- Keep accurate records of client interactions, process client accounts and documentation, and maintain trackers for leads and queries generated through company campaigns.
- Follow communication procedures, guidelines and policies, and ensure adherence to service-level agreements (SLAs) and process deliverables.
- Take the extra mile to engage clients, build trust, and contribute to a high-quality values-based client experience.**Share client feedback and recurring issues with the wider team to help improve our products, processes and service. 🎯 Requirements
- Fluency in Arabic and English, both written and spoken - this is essential. Fluency in French is desirable.
- Bachelor’s degree with 2+ years’ experience in a client service role, ideally within financial services or fintech.
- Proven customer support or client-service experience, with strong phone, email and chat handling skills and active listening.
- Experience supporting high-net-worth or premium clients, or a clear aptitude for delivering a high-touch, professional service.
- Client-oriented, with the ability to adapt and respond to different types of clients and personalities.
- Excellent communication and interpersonal skills.
- Strong attention to detail and accuracy in record-keeping and following processes.
- Ability to multi-task, prioritise and manage time effectively, delivering high-quality work to deadlines.
- Familiarity with the UAE financial-services landscape and/or an interest in Shariah-compliant finance is an advantage. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs JV & Expansion Associate 🕒 July 1 KAIZEN Asset Management Services 51 - 200 🏠 Real Estate 🏢 Enterprise ☁️ SaaS Website LinkedIn All Job Openings JV & Expansion Associate responsible for managing Joint Ventures and strategic partnerships in GCC markets. Ideal for organized professionals with strong commercial acumen and bilingual writing skills. 🇱🇧 Lebanon – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level ✨ Associate 🗣️🇸🇦 Arabic Required 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
Client OnboardingKYC ProcessesRecord-KeepingComplaint ResolutionMulti-TaskingTime Management
Soft Skills
Excellent CommunicationInterpersonal SkillsActive ListeningEmpathyClient Orientation
Certifications
Bachelor’s Degree