Wagmo

Chief Technology Officer

• Lead, grow, and inspire a high-performing engineering organization, setting a strong culture of ownership, technical rigor, continuous learning, and disciplined execution - with AI fluency embedded across the team.
• Define and drive the evolution of Wagmo’s technical architecture, ensuring scalable, secure, and resilient systems that support enterprise customers, platform growth, and AI-enabled workflows.
• Build and scale Wagmo’s data engineering and analytics foundation, treating data as a first-class product that powers AI workflows, operational decision-making, and customer-facing insights.
• Own the application of AI across the platform - identifying where automation, agentic systems, and data-driven intelligence meaningfully improve internal operations and customer-facing experiences.
• Partner closely with executive leadership, Product, and Customer teams to align technical strategy and delivery with business priorities, enterprise requirements, and long-term platform bets.
• Establish and maintain best-in-class engineering and AI development practices, including CI/CD, observability, security, model evaluation, documentation, and architectural decision-making to enable speed without sacrificing quality.
• Build and operationalize engineering systems that improve productivity, prioritization, and accountability, while empowering engineering leaders and ICs to own outcomes end-to-end.
• Manage technical debt and AI experimentation with a pragmatic, ROI-driven lens — balancing near-term delivery with long-term scalability, compliance, and maintainability.
• Serve as a visible technical leader across the company, clearly communicating tradeoffs, timelines, risks, and investment decisions to executives, stakeholders, and external partners.
• Own Wagmo’s security posture and compliance programs, including maintaining SOC 2, managing vendor risk, and leading incident response in partnership with internal and external stakeholders.

Customer Support

• Lead and develop a team of approximately 5 remote Support Associates, setting clear expectations for performance, quality, and customer experience.
• Build a culture of trust, accountability, and continuous improvement through regular 1:1s, coaching, and performance management.
• Raise the bar on support quality by providing direct, actionable feedback and developing strong judgment and ownership across the team.
• Own the day-to-day execution of customer support, ensuring timely, accurate, and consistent service across all channels.
• Serve as the primary escalation owner for complex or sensitive customer issues, making sound judgment calls and coaching the team to handle similar situations independently over time.
• Operationalize support processes that drive consistency and scale, including documentation, workflows, training, and KCS-style resources.
• Identify gaps or inefficiencies in current operations and partner with leadership to implement pragmatic, high-impact improvements.
• Monitor queues, coverage, and workload to meet SLAs without reliance on heroics.

Customer Support Team Lead

Account Executive

• Prospect into enterprise-level accounts using a multi-channel approach (email, phone, LinkedIn, events, referrals).
• Research and identify key decision-makers and stakeholders within target organizations.
• Craft highly personalized outreach tailored to enterprise use cases, pain points, and benefits strategies.
• Qualify inbound and outbound leads against Wagmo’s enterprise ICP and route high-quality opportunities to Enterprise AEs.
• Schedule and coordinate discovery meetings and demos for the enterprise sales team.
• Collaborate with Marketing on campaigns, messaging, and account-based strategies.
• Maintain accurate activity, pipeline notes, and reporting in CRM (Salesforce).
• Continuously test and optimize outreach strategies to improve conversion rates.
• Stay up to date on Wagmo’s products, the benefits landscape, and competitive offerings.

Wagmo

Chief Technology Officer

Customer Support Team Lead

Customer Support Team Lead

Enterprise Account Executive

Enterprise Business Development Representative