Wackler Group

Call Center Agent

Wackler Group

full-time

Posted on:

Location Type: Office

Location: Munich • Germany

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About the role

  • Create and place job postings for our commercial/operational area
  • Set up and manage Facebook campaigns to attract applicants
  • Review and pre-screen incoming applications
  • Conduct initial telephone interviews and forward suitable candidates to the relevant department
  • Actively support the recruiting process
  • Analyze current trends and implement relevant measures
  • Collect and analyze key performance metrics

Requirements

  • Some experience in a service-oriented role, as a customer advisor or call center agent — career changers are welcome
  • Good MS Office skills and business-fluent German
  • Enthusiasm, combined with strong communication and persuasion skills
  • Structured and goal-oriented working style, with a high degree of initiative, persistence, and the ability to work well in a team
Benefits
  • Permanent employment contract
  • 30 days of annual leave, plus a company laptop and mobile phone
  • Option for a company bike (JobRad)
  • Thorough and individualized onboarding
  • Extensive opportunities for personal development through the WACKLER Academy
  • Work in a small office (max. 3 people) — no open-plan office
  • A workplace with a human touch, where environmental and climate protection are not just for show but actively practiced
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
job postingsFacebook campaignsapplication reviewtelephone interviewskey performance metricsdata analysis
Soft Skills
communication skillspersuasion skillsstructured working stylegoal-orientedinitiativepersistenceteamwork