Wackler Group

Call Center Agent

Wackler Group

full-time

Posted on:

Location Type: Office

Location: München • Germany

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About the role

  • Creating and placing job advertisements for our commercial area
  • Setting up and managing Facebook campaigns to attract applicants
  • Screening and pre-selection of incoming applications
  • Conducting initial telephone interviews and forwarding suitable candidates to the relevant department
  • Active support in the recruiting process
  • Analyzing current trends and implementing them
  • Recording and analyzing key performance indicators (KPIs)

Requirements

  • Some experience in a service-oriented role, e.g., as a customer advisor or call center agent — career changers are also welcome
  • Good MS Office skills and business-fluent German (verhandlungssicher)
  • Enthusiasm, combined with strong communication and persuasion skills
  • Structured and goal-oriented working style, as well as a high degree of initiative, resilience, and ability to work in a team
Benefits
  • Permanent (open-ended) employment contract
  • 30 days of annual leave, plus a laptop and company mobile phone
  • Option to lease a company bike (JobRad)
  • Thorough and individualized onboarding
  • Extensive opportunities for personal development through the WACKLER Academy
  • Work in a small office (max. 3 people) — not an open-plan office
  • A workplace with a genuine, people-focused culture where environmental and climate protection are not a PR gimmick but a lived responsibility
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
job advertisement creationFacebook campaign managementapplication screeningtelephone interviewingKPI analysis
Soft Skills
communication skillspersuasion skillsstructured working stylegoal-oriented working styleinitiativeresilienceteamwork