Help Desk Support
Wachter, Inc.
full-time
Posted on:
Location Type: Office
Location: Lowell • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $22 per hour
Job Level
Junior
About the role
- Capture data from projects including check-in/out times, time on site, and validating work completion documentation.
- Provide troubleshooting support to field techs via phone system calls, and emails.
- Implement, change, and create processes for different project needs when they arise.
- Configure and program hardware remotely.
- Ability to execute and or create programs and scripts.
- Responsible for assisting technicians in the field with installation and troubleshooting, network switch allocation, remote setup and/or verification of camera field-of-views, aiming and focusing of cameras, and programming cameras for entire sites such as a distribution center.
- Assist with any other technical needs that we can meet for the teams as they arise.
- Perform any other duties not specifically stated herein, but which your supervisor may assign.
- Adhere to all required project safety requirements.
Requirements
- High school Diploma or equivalent required.
- 1 year of voice, data, security, or electrical field experience.
- Able to work in the office Sunday through Thursday 7 pm to 7 am. - off Fridays and Saturdays.
- Highly proficient with the use of computers, including email, spreadsheets, and database Microsoft Office programs.
- Excellent written and verbal communication skills.
- Exceptional problem-solving skills.
- Strong attention to detail, organizational, and follow-up skills.
- Efficiently read and decipher manufacturer instructions.
- Knowledge of Analog / IP, Switch, Wireless and CCTV.
- Must type at least 40 WPM.
- Experience with Network switch programming.
- IP camera programming experience.
- CCNA Certification is preferred but not required.
Benefits
- Medical, Dental, Prescription & Vision Benefits
- Life, AD&D, and LTD insurance
- Paid Vacation and Holidays
- Teladoc & TriaHealth
- Company-Matched 401(k) and IRA Retirement Savings.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
programmingscriptingnetwork switch programmingIP camera programmingdata capturetroubleshootingprocess implementationhardware configurationinstallation assistancesafety adherence
Soft skills
written communicationverbal communicationproblem-solvingattention to detailorganizational skillsfollow-up skills
Certifications
CCNA Certification