Wachter, Inc.

Help Desk Support

Wachter, Inc.

full-time

Posted on:

Location Type: Office

Location: Lowell • 🇺🇸 United States

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Salary

💰 $18 - $22 per hour

Job Level

Junior

About the role

  • Capture data from projects including check-in/out times, time on site, and validating work completion documentation.
  • Provide troubleshooting support to field techs via phone system calls, and emails.
  • Implement, change, and create processes for different project needs when they arise.
  • Configure and program hardware remotely.
  • Ability to execute and or create programs and scripts.
  • Responsible for assisting technicians in the field with installation and troubleshooting, network switch allocation, remote setup and/or verification of camera field-of-views, aiming and focusing of cameras, and programming cameras for entire sites such as a distribution center.
  • Assist with any other technical needs that we can meet for the teams as they arise.
  • Perform any other duties not specifically stated herein, but which your supervisor may assign.
  • Adhere to all required project safety requirements.

Requirements

  • High school Diploma or equivalent required.
  • 1 year of voice, data, security, or electrical field experience.
  • Able to work in the office Sunday through Thursday 7 pm to 7 am. - off Fridays and Saturdays.
  • Highly proficient with the use of computers, including email, spreadsheets, and database Microsoft Office programs.
  • Excellent written and verbal communication skills.
  • Exceptional problem-solving skills.
  • Strong attention to detail, organizational, and follow-up skills.
  • Efficiently read and decipher manufacturer instructions.
  • Knowledge of Analog / IP, Switch, Wireless and CCTV.
  • Must type at least 40 WPM.
  • Experience with Network switch programming.
  • IP camera programming experience.
  • CCNA Certification is preferred but not required.
Benefits
  • Medical, Dental, Prescription & Vision Benefits
  • Life, AD&D, and LTD insurance
  • Paid Vacation and Holidays
  • Teladoc & TriaHealth
  • Company-Matched 401(k) and IRA Retirement Savings.

ATS Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
programmingscriptingnetwork switch programmingIP camera programmingdata capturetroubleshootingprocess implementationhardware configurationinstallation assistancesafety adherence
Soft skills
written communicationverbal communicationproblem-solvingattention to detailorganizational skillsfollow-up skills
Certifications
CCNA Certification
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