AV Solutions Engineer
New Era Technology
Audio-Visual Field Engineer
Wachter, Inc.
full-time
Posted on:
Location Type: Office
Location: Lowell • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $80,000 per year
Job Level
Mid-LevelSenior
About the role
- Field-based installation, commissioning, and troubleshooting of AV systems
- Configure and fine-tune AV equipment on-site including balancing audio systems and adjusting video settings
- Manage configuration of control systems (Crestron, Extron) and ensure seamless integration
- Review and redline system designs in the field and implement necessary changes
- Provide on-site client training and Level 2 helpdesk support (in-person and remote)
- Maintain detailed documentation for each installation (system configurations, IP addresses, wiring diagrams)
- Collaborate closely with engineers, designers, and programmers to ensure project execution
- Use advanced troubleshooting tools to diagnose and resolve hardware and software issues
- Travel to client sites (up to 75%) and adapt to varying site conditions
Requirements
- High school diploma or equivalent required (college degree in related field is a plus)
- At least 3 years of hands-on experience installing, troubleshooting, and commissioning AV equipment in a field environment
- CTS (Certified Technology Specialist) required within 6 months of hire
- CTS-I (Certified Technology Specialist – Installation) highly recommended
- Additional certifications in Crestron, Biamp, Extron, or other industry technologies are a plus
- In-depth knowledge of AV installation techniques, equipment configuration, and troubleshooting
- Strong understanding of AV system design and requirements
- Experience with AV equipment including sound systems, projectors, video conferencing systems, and control systems (Crestron, Extron, Biamp, etc.)
- Strong understanding of networking basics for AV systems (IP addresses, device configuration)
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
- Excellent interpersonal and communication skills to work with clients, contractors, and internal teams
- Ability to use advanced troubleshooting tools and software for resolving system errors
- Ability to lift and move equipment up to 50 lbs and work at heights
- Must be able to travel up to 75% of the time
Benefits
- Competitive pay and benefits including health insurance, paid time off, and retirement benefits
- Access to continuous training and opportunities for industry certifications and skills development
- Collaboration with a team of experts (engineers, designers, project managers)
- Variety in projects across corporate, government, and educational sectors
- Work-life balance with flexibility where possible
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AV installationtroubleshootingcommissioningequipment configurationnetworking basicsaudio systemsvideo settingscontrol systemsadvanced troubleshooting toolssystem design
Soft skills
interpersonal skillscommunication skillscollaborationclient trainingproblem-solving
Certifications
CTSCTS-I
