Project Manager

• Manage and grow the Service Team to ensure that specific service practices, procedures, and expectations are met, and that team members are fulfilling their assigned responsibilities.
• Challenges others to develop as leaders while serving as a role model and mentor.
• Inspires coworkers to attain goals and pursue excellence.
• Oversee daily operational tasks, including performing employee interviews, hiring, assigning resources, and payroll approval.
• Develop, execute, and adjust service account plans which include communications, documentation, and reporting.
• Responsible for risk and issues management, contingency, change control, schedule, resource management, service level agreement (SLA), training, and quality control plans.
• Manage the development of SLA documentation in conjunction with Sales, Engineering, and Client representatives.
• Plan, grow, oversee, and direct high-volume commercial service accounts.
• Identify opportunities for improvement, provide constructive feedback, and implement necessary changes to improve team performance.
• Manage various internal and external resources in a matrix organization while ensuring profitability and strict time constraints are maintained.
• Identify important milestones, reporting formats, and reporting schedules for reviewing success in meeting client SLA and management expectations.
• Act as the primary point of contact with clients for ongoing service endeavors and new business opportunities.
• Create bid sheets and contractual proposals for projects.
• Order all materials and equipment for projects.
• Perform quality and safety audits to ensure the quality of all materials and equipment.
• Provide weekly and monthly financial forecasting and revenue projection reports.
• Provide logistical project support.
• Create and maintain project files.
• Manage project scheduling and billing.
• Manage the process of sourcing, evaluating, and estimating selected bid opportunities.
• Create a budget for each electrical account; monitor the budget, resources, and all project progress.
• Maintain a high standard of quality and professionalism.
• Communicate difficult and sensitive information tactfully.
• Manage & delegate through team resources.
• Remain at the forefront of emerging industry practices.
• Oversee the day-to-day communication with customers, essentially representing the face of Wachter.
• Review all customer specifications, contracts, and cost estimates.
• Communicate effectively and collaborate with internal and external stakeholders, customers, technicians, sales team, other departments, upper management, engineers, etc.
• Perform any other duties not specifically stated herein, but which your supervisor may assign.
• Adhere to all required project safety requirements as set forth by the Company and OSHA.

Service Project Manager

Senior Manager, Project Management

Manager, Project Management – Packaging