Manager, Business Sales – Strategic Accounts
Würth Industry USA
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Coordinate and lead cross-departmental functions to provide best-in-class service to assigned customers (IE. Inside Sales, Sourcing, Purchasing, Engineering, etc.)
- Achieve and/or exceed company plans and departmental KPI goals
- Manages and Directs work of functional team, including hiring, corrective action, performance appraisals and pay review, budget and processes.
- Ability to lead and motivate a large team, manage performance, and foster a collaborative and productive work environment in accordance to Wurth basic principles.
- Implement training programs to ensure staff are equipped with necessary skills and knowledge, including new employee onboarding.
- Manage workforce planning, staffing, and labor relations to meet operational requirements.
- Collaborate with the team to identify, research, and resolve customer issues using SAP and CPS
- Supports Outside Sales on quotes and new opportunities
- Participates in Internal & External RAILs
- Supports and coaches team on the preparation of Wurth Business Reviews
- Control margining to maintain and meet company profitability objectives
- Coordinates projects within the department and in collaboration with other departments
- Oversight of the ECN process
- Ensure complete customer satisfaction is being met by team
- Understands and is capable of mentoring team on OR related topics
- Performs other duties, as assigned
Requirements
- Bachelor’s Degree Preferred or equivalent experience
- Minimum 7 years customer service or related experience is required
- Intermediate to Advanced experience in Microsoft Outlook, Word and PowerPoint
- Intermediate to Advanced Excel skills
- SAP skills are advantageous
- Shows strong critical thinking skills
- Ability to read and analyze customer purchase orders, drawings, and vendor-supplied reference material
- Ability to work cross functionally to achieve required goals
- Ability to communicate professionally through written, oral, or other forms of communication
- Ability to analyze data to make decisions driving positive impact
- Ability to work with mathematical concepts and solve mathematical equations as related to logistics and supply chain
- Ability to provide solutions to escalated internal or external issues
- Ability to perform the duties of those who report to the Business Unit Lead
- Ability to provide a variety of instructions furnished through written, oral, excel, or other forms required
- Ability to clearly convey company visions and goals across all departments
- Shows strong signs of organization and prioritization skills
- Ability to operate (at a high level) and ensure team properly utilizes all company provided sales tools (Flex Deck, Salesforce, BI Tools, and Etc.)
- Able to perform and teach budgetary functions
- Able to perform succession planning related duties
- Ability travel up to 40%
Benefits
- Maternity/Paternal leave after 1 year of service
- Tuition Reimbursement eligible after 1 year of service
- Health benefits and programs - medical, vision, dental, life insurance and more
- 401(k)
- Short term disability
- Long term disability
- Paid Time Off, accrued per pay period, additional day earned per year of service
- 10 paid holidays
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicebudget managementdata analysismathematical conceptsperformance appraisalstaffingworkforce planningtraining program implementationcross-functional collaborationproblem resolution
Soft skills
leadershipteam motivationcritical thinkingcommunicationorganizationprioritizationcollaborationmentoringcustomer satisfaction focussolution-oriented
Certifications
Bachelor’s Degree