VP, IT Operations

Vytalize Health

VP of IT Operations responsible for IT service delivery and integration at Vytalize Health. Leading IT standards, metrics, and team management in a multi-site healthcare environment.

Posted 7/16/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in IT operations management, including IT integration, service delivery, and compliance within healthcare environments. Proficient in managing IT budgets, vendor relationships, and leading cross-functional teams to enhance end-user experiences and operational efficiency.

Highest-signal resume keywords

IT Operations ManagementMicrosoft 365 AdministrationMicrosoft Azure Cloud OperationsITIL-Aligned ITSM ProcessesHealthcare IT Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT OperationsIT IntegrationEndpoint ManagementCloud OperationsIncident ManagementRequest ManagementProblem ManagementChange ManagementBudget ManagementVendor Management

Soft Skills

LeadershipCollaborationCommunicationProblem-SolvingTeam Building

Tools & Technologies

Jira Service ManagementMicrosoft 365Microsoft AzureAWSIntuneJamf

Certifications & Qualifications

ITIL Certification

Industry Keywords

HealthcareMSOEHRHIPAAHITRUSTSOC 2Value-Based CareACO

Tech Stack

Tools & technologies

AWSAzureCloudITSMJamfMacOS

About the role

Key responsibilities & impact

Own the IT operating model for the MSO, defining which services are delivered centrally to managed practices and how they are standardized, supported, and measured.
Lead IT integration of newly acquired and affiliated practices, including discovery, network and connectivity, identity, endpoints, application access, and cutover to Vytalize standards.
Own the end-user experience across corporate, clinical, and practice-based users, including service desk, endpoint management, onboarding/offboarding, and escalation.
Build and mature ITSM processes for incident, request, problem, and change management within Jira Service Management.
Define and report on operational metrics, including resolution times, uptime, CSAT, and first-contact resolution, across both corporate and practice environments.
Oversee core infrastructure, cloud operations, identity and access management, and endpoint security across multiple entities.
Establish and enforce IT standards for practice sites, including hardware, connectivity, access, and support expectations.
Own business continuity and disaster recovery planning and testing for systems clinical teams and practices depend on.
Partner with Enterprise Applications and Data teams on the systems practices rely on day to day, including EHR access and clinical workflow tooling.
Partner with Information Security and Compliance on audit readiness, evidence collection, and remediation.
Ensure IT operations meet HIPAA, HITRUST, and SOC 2 requirements across all entities, building compliance into process rather than bolting it on.
Manage the IT budget, vendor relationships, and third-party support arrangements that underpin service delivery.
Lead and grow the internal IT team, and build the support model that scales as practices are added.
Serve as the senior IT voice to executive leadership and partner cross-functionally with Clinical, Practice Operations, People Operations, and Corporate Development.
Translate business priorities into an IT operating roadmap that scales with headcount, practices, and markets.

Requirements

What you’ll need

10+ years of experience in IT operations, with 5+ years leading teams
Experience delivering IT as a shared service across multiple entities, sites, or business units
Demonstrated experience integrating acquired or affiliated organizations onto standard IT systems
Experience running IT through significant company growth
Deep experience with Microsoft 365 administration at scale, including Exchange, Teams, SharePoint, and OneDrive
Strong experience with Microsoft Azure, including identity (Entra ID), access management, and cloud operations
Experience with AWS cloud operations
Experience with endpoint management platforms, including Intune (Windows) and Jamf (macOS)
Strong ITSM background with demonstrated ownership of ITIL-aligned incident, request, problem, and change management; ITIL certification preferred
Fluency with ITSM tooling; Jira Service Management experience strongly preferred
Experience operating in a regulated environment with formal audit and control requirements
Budget ownership and vendor management experience
Healthcare experience strongly preferred, including MSO, physician practice, value-based care, or ACO environments
Familiarity with the healthcare application landscape, including EHR platforms and integrations, clinical systems, and payer data feeds, preferred
Experience supporting distributed clinical sites and a fully remote corporate workforce preferred
Acknowledge patient's rights on confidentiality issues and follow HIPAA guidelines and regulations

Benefits

Comp & perks

Competitive base compensation
Annual bonus potential
Health benefits are effective on start date
Health & Wellness Program: up to $300 per quarter for your overall well-being, available on start date
401K plan effective on the first of the month after your start date; 100% of up to 4% of your annual salary
Unlimited (or generous) paid "Vytal Time", and 5 paid sick days after your first 90 days
Company paid STD/LTD
Technology setup
Ability to help build a market leader in value-based healthcare at a rapidly growing organization