Junior IT Support Specialist

Vytalize Health

Jr IT Support Specialist providing frontline technical support and IAM requests. Joining Technology team to manage user access and support healthcare IT environments.

Posted 6/12/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Serve as a member of the IT Support team handling user-submitted tickets across hardware, software, and access issues
Manage and fulfill IAM requests related to both internal systems (e.g., business applications, cloud tools) and external EMR platforms used by medical practices
Coordinate with external IT departments at medical practices to obtain installers, confirm connection requirements, and troubleshoot access issues
Perform necessary software installations to support EMR access, including but not limited to VPN clients, Remote Desktop clients, and practice-specific tools or custom installers provided by external IT teams
Collaborate with clinical and administrative stakeholders to ensure proper and timely provisioning of EMR access
Assist with onboarding and offboarding tasks related to system access and device readiness across all platforms
Document processes, troubleshooting steps, and recurring issues for continuous improvement and knowledge sharing
Escalate complex issues to appropriate team members when necessary and follow up to ensure resolution

Requirements

What you’ll need

1–2 years of experience in an IT support/helpdesk role
Experience supporting users in a Microsoft 365 cloud environment (e.g., Outlook, Teams, OneDrive, SharePoint)
Familiarity with Windows operating systems and remote support tools
Hands-on experience with VPN and Remote Desktop Protocol (RDP) client installation and troubleshooting
Strong customer service and communication skills with the ability to support users of varying technical skill levels
Familiarity with identity and access management (IAM) practices
Experience in healthcare IT or supporting EMR/EHR systems

Benefits

Comp & perks

Competitive base compensation
Annual bonus potential
Health benefits effective on start date
Health & Wellness Program; up to $300 per quarter for your overall well-being available on start date
401K plan effective on the first of the month after your start date; 100% of up to 4% of your annual salary
Unlimited (or generous) paid "Vytal Time", and 5 paid sick days after your first 90 days
Company paid STD/LTD
Technology setup
Ability to help build a market leader in value-based healthcare at a rapidly growing organization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT supporthelpdeskMicrosoft 365VPNRemote Desktop Protocoltroubleshootingsoftware installationidentity and access managementEMR systemsEHR systems

Soft Skills

customer servicecommunicationcollaborationproblem-solvingdocumentation