Director, Enhanced Care Management

Vynca

Director overseeing operations of enhanced care management program at Vynca. Responsible for program performance, team supervision, and strategic development.

Posted 6/3/2026full-timeRemote • Arizona, California, Colorado, Florida, Illinois, Nevada, North Carolina, Oregon, Texas, Utah, Washington • 🇺🇸 United StatesLead💰 $145,000 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

Supervise Clinical Managers, Clinical Consultants, Lead Care Managers, and support staff
Refine and implement program policies and procedures
Oversee day to day ECM program
Ensure that ECM contract goals and objectives are met
Ensure contract regulatory and data requirements are met
Ensure records (electronic and physical) and billing requirements are kept up to standards
Oversee assessments, intakes, care planning, crisis management, transition plans
Oversee and ensure staff training
Run EHR reports as needed
Oversees claims submission, denials, and receipt of payments
Attends meetings and represents the organization with the public, local businesses, employers, health plans, vendors, regulatory and outside vendors
Provides reports to management and managed care plans regarding ECM as needed
Responsible for CalAIM program performance and successful execution of all SLAs.
Oversee all aspects of running an efficient team, focusing on role definition and attainment of goals
Design and implement standard operating procedures and workflows for the department
Develop strategic messaging that conveys the company’s value proposition and overcomes patient objections
Manage quality assurance programs to enhance the client experience
Develop KPIs that align team member performance to business objectives
Manage P&L and report accurate business results in monthly operations reviews
Apply creative, analytical solutions to business problems, with the ability to remain nimble and pivot quickly when needed
Collaborate with other department leaders and foster cross functional cooperation, especially with business development for referral management and clinical operations for patient on-boarding
Exemplify company culture by modeling core values of the organization and ensuring staff understands values and mission
Other related duties as assigned

Requirements

What you’ll need

Bachelor's Degree, highly preferred
5+ years of people management experience
3+ years of care management experience
Experience with Enhanced Care Management programs, highly preferred
Proven, results-driven business leader with P&L responsibility experience
Superior organizational skills to orchestrate internal and external meetings driving outcomes
Self-directed, entrepreneurial leader with the flexibility and tenacity to thrive in a fast-paced, high-growth, dynamic environment
Proficient with Microsoft and Google applications, plus general computer literacy
Strong adaptability to work collaboratively and cross-functionally in a remote environment
Must have access to reliable internet connection
Ability to work with complex and multifaceted tasks and systems.
Experience working with culturally, ethically, sexually, and socio-economically diverse populations with the ability to maintain sensitivity in all interactions
Experience working with multidisciplinary teams

Benefits

Comp & perks

medical, dental, and vision insurance
income protection benefits
flexible PTO
company holidays
401k
access to other wellness benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Enhanced Care ManagementP&L responsibilityquality assuranceKPI developmentcare planningcrisis managementclaims submissiondata managementprogram policiesstandard operating procedures

Soft Skills

people managementorganizational skillsself-directedentrepreneurial leadershipadaptabilitycollaborationcommunicationflexibilitytenacitysensitivity

Certifications

Bachelor's Degree