Director, ECM Training – Quality

Vynca

Director of ECM Training & Quality at Vynca overseeing operational quality and staff training for healthcare management. Leading initiatives to improve compliance, efficiency, and care delivery outcomes.

Posted 5/28/2026full-timeRemote • Arizona, California, Colorado, Florida, Illinois, Nevada, North Carolina, Oregon, Texas, Utah, Washington • 🇺🇸 United StatesLead💰 $145,000 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

Design, implement, and lead the ECM operational quality management program across all health plans and ECM lines of business
Establish enterprise-wide quality standards, documentation expectations, and operational best practices
Develop standardized workflows and quality governance processes to improve consistency across ECM teams
Build scalable quality assurance frameworks that support organizational growth and payer expansion
Partner with Clinical Operations leadership to align operational quality initiatives with care delivery goals and member outcomes
Lead organizational readiness for health plan, DHCS, and regulatory audits
Oversee internal audit programs focused on ECM documentation quality, workflow compliance, timeliness standards, and regulatory adherence
Develop and maintain audit readiness scorecards, corrective action plans, and monitoring processes
Analyze quality trends, audit findings, operational KPIs, and performance data to identify improvement opportunities
Develop and oversee onboarding, education, remediation, and competency programs for ECM staff.

Requirements

What you’ll need

7+ years of experience in healthcare operations, care management, population health, managed care, or quality operations
3+ years of leadership experience managing operational quality, audit, education, or performance improvement initiatives
Strong knowledge of CalAIM ECM requirements, Medi-Cal managed care operations, and health plan expectations
Demonstrated leadership experience in building clinical education, training program development, and quality improvement operational processes in fast-paced or high-growth healthcare environments
Hands-on experience with regulatory compliance and at least one full accreditation cycle
Deep knowledge analyzing operational data, quality metrics, and performance trends to drive business decisions
Strong written and verbal communication skills with the ability to translate complex clinical and regulatory concepts for diverse audiences
Must be able to collaborate effectively across geographically distributed, interdisciplinary care teams.

Benefits

Comp & perks

medical, dental, and vision insurance
income protection benefits
flexible PTO
company holidays
401k
access to other wellness benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

quality managementaudit programsworkflow complianceperformance improvementdata analysisquality metricsregulatory complianceaccreditationtraining program developmentquality governance

Soft Skills

leadershipcommunicationcollaborationorganizational readinessproblem-solvinginterpersonal skillseducational program developmentadaptabilitystrategic thinkingteam management