Salesforce Business Analyst – IRS MBI, Public Trust Clearance

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Salesforce Business Analyst working remotely, facilitating automation for IRS stakeholders through innovative technology solutions. Responsible for requirement engineering and AI governance processes.

Posted 8/1/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Salesforce Business Analysis with a focus on AI-driven solutions, including process mapping and requirement engineering. Proficient in facilitating workshops and developing training materials for effective change management in federal environments.

Highest-signal resume keywords

Salesforce Business Analyst ExperienceAI-Driven Solutions ExpertiseSalesforce Certified Business AnalystSalesforce Certified Agentforce SpecialistProficiency in Jira and Confluence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Requirement EngineeringProcess MappingAI GovernanceUser Acceptance TestingSalesforce FlowAgentforce KnowledgeData Accuracy ImprovementAutomation WorkflowsUser Story DocumentationAcceptance Criteria Development

Soft Skills

Exceptional Communication SkillsAbility to Explain Complex Concepts

Tools & Technologies

JiraConfluenceLucidchartSalesforce Data Cloud

Certifications & Qualifications

Salesforce Certified Business AnalystSalesforce Certified Agentforce Specialist

Industry Keywords

IRS MBI ClearancePublic Trust ClearanceChange ManagementAI Behavior AlignmentFederal Leadership

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Use Case Discovery: Facilitate workshops with IRS stakeholders to identify and prioritize business processes suitable for automation via Agentforce.
Requirement Engineering: Document detailed user stories, acceptance criteria, and "Agent Instructions" (prompts) to ensure AI behaviors align with IRS policies.
Process Mapping: Create "as-is" and "to-be" process flows, specifically identifying where AI agents can intervene to reduce manual touchpoints or improve data accuracy.
AI Governance & Testing: Define testing strategies for AI grounding and accuracy; participate in User Acceptance Testing (UAT) to ensure agents do not produce hallucinations and adhere to security constraints.
Change Management: Develop training materials and documentation to help IRS personnel transition to working alongside autonomous digital assistants.

Requirements

What you’ll need

Clearance : Must hold an active IRS MBI or Public Trust clearance.
Experience: 4+ years as a Salesforce Business Analyst, with at least 1 year focused on AI-driven solutions or automated workflows.
Agentforce Knowledge: Practical experience defining "Topics" and "Actions" within the Agentforce framework.
Certifications: Required: Salesforce Certified Business Analyst.
Required: Salesforce Certified Agentforce Specialist.
Strong understanding of Salesforce Data Cloud (how data feeds the Agent).
Expertise in Salesforce Flow (the "Actions" the Agent will execute).
Proficiency in Jira, Confluence, and Lucidchart for requirement tracking and visualization.
Soft Skills: Exceptional ability to explain complex AI concepts (like grounding and LLM reasoning) to non-technical federal leadership.

Benefits

Comp & perks

Exciting Projects
Meaningful Impact
Continuous Learning and Growth
State-of-the-Art Technologies
Collaborative Team Environment
Make a Real Difference
Work-Life Balance