Salesforce Business Analyst

VXForward

Salesforce Business Analyst working with IRS stakeholders on AI-driven automation solutions. Creating user stories, process flows, and training materials for effective implementation.

Posted 7/23/2026full-timeRemote • Alabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Hawaii, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nevada, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Salesforce Business Analysis with a focus on AI-driven solutions, including process mapping and requirement engineering. Proficient in facilitating workshops and developing training materials for effective change management in federal environments.

Highest-signal resume keywords

Salesforce Business Analyst ExperienceAI-Driven Solutions ExpertiseSalesforce Certified Business AnalystSalesforce Certified Agentforce SpecialistActive IRS MBI or Public Trust Clearance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Requirement EngineeringProcess MappingUser Acceptance Testing (UAT)AI GovernanceSalesforce Data CloudSalesforce FlowAgentforce KnowledgeDocumenting User StoriesAcceptance CriteriaCreating Process Flows

Soft Skills

Exceptional CommunicationExplaining Complex AI ConceptsFacilitating WorkshopsChange Management

Tools & Technologies

JiraConfluenceLucidchart

Certifications & Qualifications

Salesforce Certified Business AnalystSalesforce Certified Agentforce Specialist

Industry Keywords

IRS StakeholdersAutomationDigital AssistantsAI BehaviorsSecurity Constraints

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Use Case Discovery: Facilitate workshops with IRS stakeholders to identify and prioritize business processes suitable for automation via Agentforce.
Requirement Engineering: Document detailed user stories, acceptance criteria, and "Agent Instructions" (prompts) to ensure AI behaviors align with IRS policies.
Process Mapping: Create "as-is" and "to-be" process flows, specifically identifying where AI agents can intervene to reduce manual touchpoints or improve data accuracy.
AI Governance & Testing: Define testing strategies for AI grounding and accuracy; participate in User Acceptance Testing (UAT) to ensure agents do not produce hallucinations and adhere to security constraints.
Change Management: Develop training materials and documentation to help IRS personnel transition to working alongside autonomous digital assistants.

Requirements

What you’ll need

Clearance : Must hold an active IRS MBI or Public Trust clearance.
Experience: 4+ years as a Salesforce Business Analyst, with at least 1 year focused on AI-driven solutions or automated workflows.
Agentforce Knowledge: Practical experience defining "Topics" and "Actions" within the Agentforce framework.
Certifications:
o Required: Salesforce Certified Business Analyst.
o Required: Salesforce Certified Agentforce Specialist.
Strong understanding of Salesforce Data Cloud (how data feeds the Agent).
Expertise in Salesforce Flow (the "Actions" the Agent will execute).
Proficiency in Jira, Confluence, and Lucidchart for requirement tracking and visualization.
Soft Skills: Exceptional ability to explain complex AI concepts (like grounding and LLM reasoning) to non-technical federal leadership.

Benefits

Comp & perks

Exciting Projects
Meaningful Impact
Continuous Learning and Growth
State-of-the-Art Technologies
Collaborative Team Environment
Work-Life Balance