Own the post-sales technical relationship for a portfolio of customers leveraging the company’s global cloud compute, networking, and storage platforms.
Drive successful onboarding, manage ongoing technical health, and ensure customers realize long-term value and growth using the company’s CPU-based IaaS offerings.
Lead onboarding for new CPU customers: environment setup, architecture validation, networking configuration, and workload migration planning.
Advise on best practices for compute, storage, snapshots, networking, security, HA/DR, and scaling.
Review customer architectures and provide optimization recommendations to improve performance, and increase reliability.
Serve as the primary post-sales technical point of contact for assigned accounts.
Conduct regular technical reviews and QBRs to track progress, risks, consumption, and upcoming needs.
Develop deep understanding of customer workloads and use cases (applications, databases, microservices, etc.).
Coordinate internal escalations with Support, SRE, Networking, Engineering and Product Management to ensure timely resolution.
Identify systemic issues and advocate for customers in cross-functional conversations.
Document incident reviews and communicate root cause, corrective actions, and preventative plans.
Identify opportunities for customers to adopt additional compute types, storage offerings, networking features, managed databases, and orchestration services.
Partner with Sales to support expansion cycles with technical insights and validation.
Monitor utilization patterns and proactively recommend optimizations.
Provide structured feedback to Product teams on compute, storage, and networking capabilities.
Participate in beta programs with customers.

Requirements

3–5+ years in a TAM, Solutions Architect, Support Engineering, DevOps, or Technical Success role.
Strong knowledge of Linux systems, virtualization, cloud networking (VPC, BGP, Network design), DNS, firewalls, load balancers and compute orchestration.
Experience with containerization, CI/CD pipelines, and observability tooling.
Significant hands on Kubernetes experience.
Ability to translate customer needs into actionable recommendations.
Excellent communication, relationship-building, and executive presentation skills.
Experience with IaaS pricing, billing, and usage optimization is a plus.

Benefits

100% company-paid insurance premiums for employee medical, dental and vision plans.
401(k) plan that matches 100% up to 4%, with immediate vesting
Professional Development Reimbursement of $2,500 each year
11 Holidays + Paid Time Off Accrual + Rollover Plan
Commitment matters to Vultr! Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year
$500 stipend for remote office setup in first year + $400 each following year
Internet reimbursement up to $75 per month
Gym membership reimbursement up to $50 per month
Company paid Wellable subscription

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Linux systemsvirtualizationcloud networkingDNSfirewallsload balancerscompute orchestrationKubernetesCI/CD pipelinesobservability tooling

Soft Skills

communicationrelationship-buildingexecutive presentationcustomer advocacytechnical insightsproblem-solvingcollaborationdocumentationoptimization recommendationscustomer needs translation