Customer Success Manager

• Define and execute the global Customer Success strategy aligned with corporate growth and retention objectives.
• Partner cross-functionally with Sales, Product, Engineering, and Operations to ensure customer feedback drives roadmap and quality improvements.
• Establish a scalable Customer Success operating model that supports enterprise, mid-market, and SMB customers.
• Lead Customer Success Managers to proactively manage relationships, adoption, and Net Revenue Retention (NRR).
• Develop frameworks for onboarding, adoption, health scoring, renewal, and expansion.
• Champion customer advocacy programs, referenceability, and voice-of-the-customer initiatives.
• Oversee TAMs providing proactive technical guidance, performance optimization, and architecture support.
• Drive service-level excellence across compute, storage, networking, and GPU-based infrastructure environments.
• Ensure tight alignment between TAMs, engineering, and support to accelerate resolution of complex issues.
• Lead the end-to-end delivery of infrastructure in alignment with customer contracts, SLAs, and statements of work (SOWs).
• Ensure all service commitments — including performance, uptime, response, and delivery milestones — are consistently met or exceeded.
• Partner closely with data center operations, engineering, and program management to ensure operational readiness and accountability for each customer engagement.
• Establish governance frameworks for contract compliance, change management, and escalation to ensure transparency and customer trust.
• Drive a culture of proactive delivery excellence, balancing efficiency, scalability, and adherence to contractual obligations.

Vice President, Customer Success

Customer Success Manager

Associate Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Associate