Head of Technical Account Managers
VulnCheck
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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Job Level
Tech Stack
About the role
- Lead, mentor, and scale a team of Technical Account Managers, setting clear goals and development plans.
- Build onboarding, enablement, and training programs to ensure consistent, high-quality TAM delivery.
- Define and track key success metrics including time-to-value, adoption, integration depth, customer health, and retention impact.
- Develop scalable engagement models, playbooks, and best practices to standardize post-sales technical support.
- Serve as an escalation point for complex technical or strategic customer issues and oversee key customer relationships.
- Partner with Account teams to support renewals and expansions by ensuring customers achieve measurable value.
- Act as the voice of the customer internally, sharing insights with Product and Engineering to inform roadmap priorities.
- Collaborate with Sales, Customer Success, and Marketing to drive a seamless and successful customer lifecycle.
Requirements
- 5+ years of experience in customer-facing technical roles within cybersecurity, with at least 1–2 years in a leadership or team lead capacity.
- Strong understanding of the cybersecurity product landscape, particularly Vulnerability Management and Threat Intelligence.
- Demonstrated experience leading or mentoring customer-facing technical teams.
- Proven ability to define, track, and operationalize KPIs and performance metrics for technical success teams.
- Solid working knowledge of SOC operations, incident response, and vulnerability management workflows.
- Hands-on familiarity with REST APIs, JSON-based data models, and scripting (Python preferred).
- Experience supporting or overseeing integrations with SIEM, SOAR, TIP, data platforms, or similar security tooling.
Benefits
- Competitive salary with employee equity program
- Health, dental, and vision coverage
- Unlimited PTO + All federal holidays observed
- 401(k) program - 100% match on the first 3%, then 50% of the next 3-5% of compensation
- Short and long-term disability coverage
- Remote friendly environment with flexibility
- Expense reimbursement for home internet and phone
- Ongoing professional development, coaching, and learning resources
- Opportunities for career advancement within a fast-growing team
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Vulnerability ManagementThreat IntelligenceSOC operationsincident responseREST APIsJSON-based data modelsscriptingPythonKPI definitionperformance metrics
Soft Skills
leadershipmentoringcustomer relationship managementcollaborationcommunicationgoal settingtraining program developmentproblem-solvingstrategic thinkingcustomer advocacy