Account Manager – Not For Profit

Vuelio

Account Manager responsible for expanding client base within Vuelio's Not-For-Profit Team. Collaborating with PR, Communications, and Public Affairs professionals to ensure high customer satisfaction and upsell opportunities.

Posted 5/6/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSenior💰 £30,000 - £40,000 per yearWebsite

Tech Stack

Tools & technologies

Pulsar

About the role

Key responsibilities & impact

Be the key commercial contact for a set of Vuelio clients with responsibility for renewing their existing client subscriptions.
Work with the Implementation team to onboard Vuelio media monitoring, media database and political monitoring and SRM clients effectively.
Directly onboard new clients. This involves building rapport, understanding the client’s needs and objectives for the system, initial training on how the client can meet those objectives using Vuelio and making sure that the client knows all the relevant touchpoints within Vuelio for the duration of their contract.
Deal with day to day client queries relating to product, contract and usability. If appropriate, find suitable solutions to client queries through working with colleagues in departments such as support/training/finance with a high level of professionalism.
Effectively manage each client’s usage / adoption levels of their current system, ensure they derive maximum value from their subscription and use your product knowledge to determine the most natural upsell opportunities based on their usage.
Analyse opportunities to understand threats or barriers with the ability to accurately forecast sales pipeline (RAG) to consistently perform in line with monthly, quarterly and annual targets.
Take control and ownership of your territory to map and target organisations strategically (e.g. using client case studies, renewal data, Salesforce info, industry news/current affairs, targeted marketing campaigns etc) to drive upsell revenues from key accounts that currently have low spend with us.
Rigorously record account and opportunity data in Salesforce for successful opportunity mapping to ensure consistency across the business and transparency in measuring KPIs and targets.
Build relationships at all levels within the client and be focused on delivering value throughout the client journey.
Be creative in finding ways around sales barriers and converting opponents into champions.
Use market knowledge to strategically position against competitors to become the only viable option.
Be tactical to drive timelines and create urgency in effort to control the close date wherever possible.
Demonstrate collective responsibility, working with other members of Account Management to ensure client satisfaction.
Build a market reputation, seeking referrals and testimonials from clients. All staff have a responsibility and an essential role to play in safeguarding Pulsar Group’s information and that of its customers. You are required to take all reasonable steps to comply with the Pulsar Group Information Security Policy and the policies and processes outlined in the Pulsar Group Information Security Management System (ISMS)

Requirements

What you’ll need

A self-starter; who is motivated and driven to succeed.
Previous experience of revenue-generating, quota-carrying in a role with top tier accounts.
Track record, proven ability to upsell and grow accounts
Extremely organised and efficient - able to manage a range of responsibilities, tasks and projects simultaneously whilst ensuring that work is prioritised accordingly with a primary focus on retention and associated revenue generation.
Great communication skills – you will need to convey information and ideas verbally and in writing in a clear and engaging way to a range of audiences.
Comfortable with technology and with a thirst for knowledge – you need to be able understand all aspects of our product (including new features as they are developed) and also our competitors in order to strengthen our ability to position Vuelio against a client’s incumbents or internal processes.
Negotiating skills - demonstrable ability to understand an organisation's decision-making unit and procurement processes to successfully drive next steps and influence the close date of opportunities.
Numerate and analytical.
Keen interest in current affairs.
Demonstrates a keen interest in adopting and leveraging AI tools to enhance efficiency, productivity, and decision-making, with a strong focus on augmentation of human capability rather than automation.
Experience that is desirable but not necessarily essential includes: o Use of Salesforce, Salesloft, Jiminny and Intercom. o Account management or sales for SaaS products. o Experience within PR, Communications and/or Public Affairs professionals.

Benefits

Comp & perks

Commission - Double OTE
25 days holidays + 8 public holidays
Day off on your birthday
Hybrid working
Up to 4x salary Life Assurance
Opt-in Private Healthcare
Access to self-paid Dental Insurance
Superstars Awards Scheme & sales incentives
Other benefits such as Cycle Scheme, Season Ticket Loans, a Workplace Nursery scheme and SmartHealth (for access to private GP appointments as well as a range of health and wellbeing services)
A friendly and sociable environment with office perks and Company parties!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

upsellingaccount managementrevenue generationsales forecastingdata analysisclient onboardingproduct knowledgenegotiationcustomer retentioninformation security

Soft Skills

self-startermotivatedorganizedefficientcommunicationanalyticalrelationship buildingproblem-solvingcreativityteam collaboration