Manager, Customer Experience, Payment Integration Operations

VSP Vision Care

VSP Vision operations manager leading customer experience and payment integration services. Managing teams, system implementations, operational readiness, and cross-functional process improvements.

Posted 8/7/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $68,250 - $123,375 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strategic leadership in managing complex service environments, focusing on operational efficiency, system integration, and customer experience. Proven ability to translate business needs into actionable operational solutions while leading teams and enhancing service delivery.

Highest-signal resume keywords

Strategic LeadershipOperational ImprovementProject ManagementSystem IntegrationChange Readiness

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Business Process AnalysisSystem ImplementationOperational ReadinessRoot Cause AnalysisData Analysis

Soft Skills

Excellent Communication SkillsStrong Organizational SkillsProblem Solving

Industry Keywords

Customer ExperiencePayment IntegrationClaims SystemsIntake ManagementService Disruptions

About the role

Key responsibilities & impact

Provide strategic leadership for a complex, systems-powered service environment supporting Customer Experience and Payment Integration business needs
Manage a team supporting enterprise and divisional projects, strategic initiatives, and system implementations
Set direction for operations and operational improvement across product, eligibility, and business partner support functions
Align enterprise priorities with operational execution across servicing, system integration, and workflows
Allocate staff and resources across corporate and divisional business needs
Identify, analyze, and diagnose issues causing service or system degradation
Serve as a business point of contact during service and system disruptions
Contribute to division strategic and tactical goals, initiatives, and objectives
Lead initiatives to reduce administrative costs and improve operational efficiency
Evaluate systems, business processes, requirements, and limitations to identify enhancement opportunities
Analyze systems, integrations, and servicing platforms and their impact on business partners
Lead reactive and proactive issue identification, root cause analysis, and cross-functional problem solving
Coordinate and prioritize intake of system enhancements, defects, and regulatory changes
Translate business requirements into operational needs, impact assessments, and readiness plans
Drive integration across systems, servicing platforms, and payment workflows
Lead operational readiness for system deployments and enhancements, including communication, training, and workflow alignment
Use data to identify trends, performance gaps, and system-driven inefficiencies
Maintain effective internal and external communications
Ensure staff understand division and corporate goals and their contributions
Represent CE/PI Operations and serve as a subject matter expert for operational processes, system changes, and servicing workflows

Requirements

What you’ll need

Bachelor’s degree in a related field or equivalent experience
Minimum of 3 years of management experience, including hiring, training, assigning work, and managing direct reports
Experience working with claims and customer service systems
Experience with business processes and policies and procedures
Experience in intake management, change readiness, or system/process implementation
Ability to translate business needs into operational and system-driven solutions
Excellent written and verbal communication skills
Strong organizational and project management skills
High engagement in virtual environments for remote roles, including maintaining camera presence during meetings
Employees must follow Information Security and Privacy Policies
Must pass pre-employment substance abuse testing

Benefits

Comp & perks

Eligible bonuses and commissions may be included in the compensation package
VSP Vision benefits are available
Virtual-work engagement support, including camera presence during meetings for remote roles
Equal opportunity employment
Drug-free workplace
Pre-employment substance abuse testing