Optical Administrator

VSP Vision Care

Optical Associate at VSP Vision delivering exceptional customer service and driving profitable store sales. Filling prescriptions, conducting measurements, and fostering positive relationships with customers and doctors.

Posted 5/15/2026full-timeCupertino • California • 🇺🇸 United StatesJuniorMid-Level💰 $23 - $35 per hourWebsite

About the role

Key responsibilities & impact

Attract and retain customers by delivering exceptional customer service
Drive profitable store sales by fostering a customer care culture through practicing and using effective retail sales skills utilizing the Total Customer Experience Model
Develop professional business relationships with other Associates, Host, and Doctor
Fill ophthalmic eyeglass prescriptions and fit and adapt lenses and frames
Evaluate prescription in conjunction with customer's visual requirements
Recommend specific lenses, lens coatings, and frames to suit customer needs
Assist customers in the selection of frames and coordinate frames with optical measurements and prescription
Conduct measurements of bridge and eye size, temple length, vertex distance, pupillary distance, and optical centers using appropriate tools
Ensure high quality through accurate measurements, correct pricing, and realistic delivery time quotes
Maximize Managed Vision Care relationships and sales opportunities

Requirements

What you’ll need

If Required by State: Applicable State licensure or certification by a nationally recognized optician association as an optician
Ability to sell through use of sales skills and accountability for sales results
Experience and results with a retail or customer service establishment
Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor, and host relationships
Success in store merchandising and attention to detail
Minimum of 1-2 years of experience in related field

Benefits

Comp & perks

Bonuses
Commissions

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ophthalmic eyeglass prescriptionsfitting lenses and framesevaluating prescriptionsconducting optical measurementslens coatingsframe selectioncustomer service skillsretail sales skillsstore merchandisingattention to detail

Soft Skills

customer care cultureenthusiastic communicationconcise communicationrelationship buildingresults-orientedaccountabilityfostering positive relationshipsteam collaborationsales accountabilitycustomer expectations management

Certifications

state licensurecertification by a nationally recognized optician association