Director, Field Services
VSP Vision Care
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $105,000 - $165,375 per year
Job Level
Lead
About the role
- Evaluate, develop and manage strategies to develop solutions for the field services team
- Oversee the operations, growth and retail sales at onsite clinics
- Responsible, nationwide, for the topline revenue, field management, client and patient satisfaction for all onsite clinic locations
- Build and lead a team of Field Managers, Optical Managers, and Optical Administrators responsible for driving topline revenue
- Cultivate and oversee successful relationships with client contacts
- Drive client satisfaction and assist the vision care sales team to increase plan benefits for clients that have vision centers
- Lead and oversee the active collaboration with the sales team and account management to provide a unified front between the vision benefit services and clinic services
- Cultivate and oversee relationships with Medical Management Groups to create more growth opportunities (process flows, events, collaborative projects, etc.) in the health and wellness centers to benefit the Vision centers
- Create, direct and implement all promotions for vision centers via an annual marketing calendar
- Work with support functions of operations and merchandising
- Based on budget provided, distribute plan numbers to all locations on an annual basis and adjust throughout the year locations exceeding and new locations postponements
- Monitor the performance of direct reports; provide prompt and objective coaching and counseling; conduct performance reviews and recommend salary increases
- Participate in the hiring and interviewing process for open positions within the unit ensuring that the most qualified candidates are selected
Requirements
- Bachelor’s degree in related field or equivalent experience
- Minimum of 6 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports
- Minimum of 2 additional years of experience related to functional area
- 6 years working directly in an independent eye care practice or retail location as a business manager or business consultant (Retail chain experience a definite plus)
- Optical retail experience with multi-unit/multi location stores
- Excellent presentation and sales/persuasion skills
- Strong negotiations skills
- Strong influence and communication skills at all levels
- Strong project management skills to include the ability to manage multiple projects simultaneously
Benefits
- Eligible bonuses and commissions
- Health insurance
- Retirement plans
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
managementproject managementsalesperformance managementhiringtrainingbudget managementmarketingclient relationship managementbusiness consulting
Soft skills
communicationnegotiationpresentationpersuasioninfluencecoachingteam leadershiprelationship buildingcollaborationorganizational
Certifications
Bachelor’s degree