Customer Support
VSP Vision Care
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $16 - $23 per hour
Job Level
Junior
About the role
- Ensure accurate, timely, and efficient customer support
- Respond to customer inquiries ranging from routine to complex from members, clients, providers, and internal/external business partners
- Requires in-depth knowledge in areas such as Prescriptions, Plans, Products, Services, and Procedures
- Online purchasing & e-Commerce knowledge
- Payment processing/payment collections
- Eligibility verification
- Quality Assurance testing for company software
- Research and resolve issues/complaints and determine appropriate resolution(s)
- Effectively educate and influence customers on the value and benefits that the company offers
- Identify customer trends and communicate to appropriate business partners, leaders, and divisions
Requirements
- One to two years of customer service experience in handling moderate to complex customer inquiries in a call center, insurance, manufacturing, software, telecommunications, retail, or eyewear industries
- Available to work any shift, including weekends, holidays, and/or overnight
- Demonstrated internet knowledge and understanding of basic internet browser settings
- Demonstrated ability to work with multiple software programs simultaneously
- Working knowledge of MS Office package
- Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
- Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
- Excellent interpersonal and rapport-building skills
- Ability to ask appropriate and relevant questions to identify customer needs
- Proven problem-solving, negotiations, and decision-making skills
- Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
- Ability to listen, process transactions, and interact with customers simultaneously in a fast-paced environment
Benefits
- Eligible bonuses and commissions
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer supportpayment processingeligibility verificationquality assurance testinge-commerce knowledgeinternet knowledgeMS Officeproblem-solvingnegotiationsdecision-making
Soft skills
effective verbal communicationeffective written communicationinterpersonal skillsrapport-buildingability to prioritize tasksdiscretion and judgmentlistening skillsability to influenceability to educateability to identify customer needs