Customer Support Representative – Tier 2
VS Media
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, California, Colorado, New York, Oklahoma, Tennessee, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $19 per hour
Job Level
Mid-LevelSenior
About the role
- Serve as primary points of contact for customer inquiries across phone, live chat, and email
- Deliver exceptional service with care and professionalism
- Handle complex issues escalated beyond Tier 1 support
- Provide troubleshooting support for payments, product functionality, and membership services
Requirements
- Outstanding communication and interpersonal skills
- Excellent multitasking ability
- Strong attention to detail
- Critical thinking and empathy in customer interactions
Benefits
- Full benefits package including health/dental/vision
- Attractive 401 K plan
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillsinterpersonal skillsmultitaskingattention to detailcritical thinkingempathy