VS Media

Customer Support

• Serving as the primary point of contact for our clients, via various channels such as phone, email, and chat, responding promptly and professionally to client enquiries, providing accurate information, and resolving issues in a timely manner.
• Providing white-glove support to our most prestigious clients, resolving payment enquiries and support, providing advanced product troubleshooting, responding to internal support requests, and handling severe compliance- and policy-related support items, along with other support items as needed based on the expected tier-3 knowledge base and skill level.
• Assisting in the optimal delivery of tier-2 support services, as needed.
• Assisting in the optimal delivery of tier-1 support services, as needed.
• Ensuring that all escalations are managed in a way that ensures a positive and valuable experience for our clients.
• Facilitating the execution of our compliance obligations.

Client Support Representative, Tier-3