VR PLUS Altmark-Wendland eG

Customer Service Representative, Branch

VR PLUS Altmark-Wendland eG

full-time

Posted on:

Location Type: Office

Location: Lüchow • Germany

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About the role

  • Welcoming customers and recording inquiries: You act as the first point of contact for customers, record their requests and forward matters for further processing.
  • Offering service solutions: You provide customers with a range of service options and reliably process various types of payment transactions.
  • Handling routine customer inquiries: You answer straightforward customer questions and process their transactions quickly and accurately.
  • Escalating complex issues: You forward more complex customer matters to the appropriate departments or specialists for further handling.
  • Supporting service advisors: You assist service advisors with their administrative tasks and help ensure smooth operations.

Requirements

  • Team player, not a lone operator
  • Successfully completed commercial vocational training or training as a bank clerk (m/f/d)
  • Some prior professional experience
  • Strong professional competence
  • Current proof of compliance with continuing education requirements under the EU Insurance Distribution Directive (IDD)
  • Service-oriented with the ability to understand customers' individual needs and preferences
  • Valid driver's license (Class B)
Benefits
  • We don't think in short-term figures but in long-term perspectives: As a cooperative bank and one of the region's largest employers, we focus on sustainable success and long-term job security.
  • A meaningful job: Your varied tasks contribute to the ongoing support and development of our region and its people.
  • We also care about your personal prosperity: In addition to collective agreement-based pay and asset-building benefits, you will receive contractual special payments.
  • We see you as a person, not capital: We are happy to invest in your career with tailored training and development measures.
  • Our broad range of services offers exciting opportunities for your professional and personal development.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
payment transactionsadministrative taskscustomer inquiries
Soft Skills
team playerservice-orientedstrong professional competence
Certifications
commercial vocational trainingbank clerk trainingcontinuing education complianceEU Insurance Distribution Directive (IDD)