VR PLUS Altmark-Wendland eG

Branch Customer Service Representative – m/f/d

VR PLUS Altmark-Wendland eG

full-time

Posted on:

Location Type: Office

Location: Dannenberg • Germany

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About the role

  • Welcoming customers and recording inquiries: You act as the customers' first point of contact, record their requests and forward matters for further handling.
  • Offering service products: You provide customers with a variety of service offerings and reliably process different types of payment transactions.
  • Handling routine customer inquiries: You answer straightforward customer questions and process their orders quickly and accurately.
  • Escalating complex issues: You forward more complex customer matters to the appropriate departments or specialists for further processing.
  • Supporting service advisors: You assist the service advisors with their administrative tasks and help ensure a smooth workflow.

Requirements

  • Team player rather than a lone operator
  • Successfully completed commercial training or qualification as a bank clerk (m/f/d); ideally with some initial professional experience
  • Strong professional expertise and proof of continuing education in accordance with the EU Insurance Distribution Directive (IDD)
  • Service-oriented with the ability to address individual customer needs and offer tailored solutions
  • Proactive, committed and flexible; possession of a Class B driving licence
Benefits
  • We focus on long-term perspectives rather than short-term figures: As a cooperative bank and one of the region’s largest employers, we are committed to sustainable success and long-term job security.
  • A meaningful job: Your varied activities contribute to the sustained development of our region and its people.
  • We also care about your personal prosperity: Benefit from collectively agreed pay, capital-forming payments and contractual special payments.
  • We see you as a person, not just capital: We are happy to invest in your career with tailored training and development measures.
  • Shaping the future from a strong tradition: Your work enables the social and environmental engagement through which we fulfil our societal responsibilities today and tomorrow.
  • We make a difference: Our broad range of services offers exciting opportunities for your professional and personal development. In addition to exclusive conditions, discounts and allowances, you also benefit from cross-divisional employee bonuses.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
payment transactionscustomer inquiriesorder processing
Soft Skills
team playerservice-orientedproactivecommittedflexible
Certifications
commercial trainingqualification as a bank clerkcontinuing educationEU Insurance Distribution Directive (IDD)