VR PLUS Altmark-Wendland eG

Branch Customer Service Representative

VR PLUS Altmark-Wendland eG

full-time

Posted on:

Location Type: Office

Location: Lüchow • Germany

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Customer reception and recording of requests: You are the first point of contact for customers, record their wishes and forward requests for further processing.
  • Offering service solutions: You offer customers a range of service solutions and reliably handle different types of payment transactions.
  • Handling basic customer enquiries: You answer routine customer enquiries and process their orders quickly and accurately.
  • Escalation of complex issues: You forward more complex customer matters to the responsible departments or specialists for further handling.
  • Support for service advisors: You assist the service advisors with their administrative tasks and help ensure smooth workflows.

Requirements

  • Team player
  • Successfully completed commercial vocational training or qualification as a bank clerk (m/f/d), ideally with initial professional experience.
  • Strong professional competence and current proof of mandatory continuing education under the EU Insurance Distribution Directive (IDD).
  • Service-oriented approach and ability to respond to individual customer needs.
  • Driver's license (Category B).
Benefits
  • We don't think in short-term figures but in long-term perspectives: As a cooperative bank and one of the region's largest employers, we focus on sustainable success and long-term job security.
  • A meaningful job: Your varied tasks contribute to the ongoing support and development of our region and its people.
  • We also take care of your personal prosperity: In addition to collective agreement-based pay and capital-forming benefits, you will receive contractual special payments.
  • We see you as a person, not capital: We are happy to invest in your career with tailored training and development measures.
  • We shape the future with strong tradition: Your work enables the social and ecological engagement through which we fulfil our social responsibility today and tomorrow.
  • We make a difference: Our wide range of services offers exciting opportunities for your professional and personal development. In addition to a number of exclusive conditions, discounts, and benefits, you will also benefit from cross-business-unit employee bonuses.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicepayment transactionsorder processingadministrative tasks
Soft skills
team playerservice-orientedability to respond to customer needs
Certifications
commercial vocational trainingqualification as a bank clerkcontinuing education under EU Insurance Distribution Directive (IDD)