Unified Communications Technician

VPS

Cisco Unified Communications Technician supporting managed DoD contractor voice infrastructure at VSO. Monitoring, administering, patching, documenting, and maintaining Cisco UC systems and gateways.

Posted 8/18/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $95,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Cisco Unified Communications administration, including UCM, CUC, and Jabber, with a strong focus on operational monitoring, incident response, and user provisioning. Proficient in managing backup and disaster recovery processes while ensuring compliance with ITAR regulations.

Highest-signal resume keywords

Cisco Unified Communications AdministrationCisco UCM/CUCMCisco RTMTIncident ResponseUser Provisioning

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cisco Unified Communications AdministrationCisco UCM/CUCMCisco Unity ConnectionIM&PCERJabberVoice GatewaysOperational MonitoringBackup/Restore ConceptsChange Management

Soft Skills

Excellent Written CommunicationExcellent Verbal CommunicationProblem-Solving SkillsTeamworkIndependence

Tools & Technologies

Cisco RTMTLDAPActive Directory

Industry Keywords

ITAR ComplianceUser Access AuditsToll Fraud PreventionMoves/Adds/ChangesDial Plan Changes

Tech Stack

Tools & technologies

Unity

About the role

Key responsibilities & impact

Provide steady-state managed support for Cisco Unified Communications components, including UCM, CUC, IM&P, CER, and related voice gateway infrastructure
Perform 24/7 monitoring and proactive alert management using Cisco RTMT and supplemental monitoring tools
Conduct daily health checks across Cisco UC applications and voice gateways
Process Moves/Adds/Changes requests for users, IP phones, Jabber clients, dial plans, and call routing
Support patch management, upgrades, security patches, testing, and outage/change windows
Maintain backup and disaster recovery activities, including CUCM DRS backups, VM-level backup coordination, restoration testing, and failover validation
Maintain technical documentation for Cisco UC configurations and integrations
Support ITAR-compliant administrative access practices, quarterly user access audits, and toll fraud prevention reviews

Requirements

What you’ll need

3–5 years of hands-on Cisco Unified Communications administration experience
Experience preferably with Cisco UCM/CUCM, Cisco Unity Connection, IM&P, CER, Jabber, IP phones, and voice gateways
Experience with Cisco RTMT, UC health checks, alert triage, operational monitoring, and incident response
Ability to handle MAC requests, dial plan changes, call routing updates, phone/user provisioning, and support ticket documentation
Familiarity with LDAP/Active Directory integration for Cisco UC authentication and user provisioning
Understanding of UC patching, upgrade planning, backup/restore concepts, and change management practices
U.S. citizenship required pursuant to a government contract
Excellent written and verbal communication
Ability to work independently and value teamwork
Excellent problem-solving skills

Benefits

Comp & perks

Ongoing learning and development opportunities
Health benefits for eligible employees
Retirement benefits for eligible employees
Professional development benefits for eligible employees
Virtue-centered team and work environment