Vozy

Forward Deployed Engineer – Lead

Vozy

contract

Posted on:

Location Type: Remote

Location: United States

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Job Level

Senior

About the role

  • Lead a distributed team of 5–8 Forward Deployed Engineers.
  • Serve as the technical and strategic escalation point for FDEs.
  • Facilitate daily stand-ups, weekly planning sessions, and regular 1:1s.
  • Define quality standards for FDE operations.
  • Manage critical technical escalations.
  • Hands-on implementation of new AI agent use cases.
  • Lead the implementation of Lili Analyze use cases.
  • Diagnose and resolve complex issues.
  • Ensure correct integration of APIs, webhooks, and systems.
  • Coordinate maintenance windows and releases.
  • Support FDEs in client interactions.
  • Identify opportunities for expansion.
  • Support contract renewals.
  • Define client-specific KPIs.
  • Translate feedback into actionable requirements.
  • Collaborate with product and engineering teams.
  • Coordinate with external vendors.
  • Maintain up-to-date operational documentation.

Requirements

  • 3+ years of hands-on experience implementing AI solutions.
  • Experience with LLMs, prompt engineering, and agent-based AI systems.
  • Understanding of conversational AI architectures.
  • Practical knowledge of REST APIs and webhooks.
  • Ability to read and write code.
  • Ability to analyze quantitative data.
  • Knowledge of applied statistics.
  • Experience with visualization tools.
  • Experience performing exploratory analysis of conversations.
  • 2+ years leading technical teams.
  • Able to communicate with technical and executive audiences.
  • Commercial/business acumen.
  • Results-oriented.
  • Bilingual in Spanish and English.
Benefits
  • 100% remote work
  • Unlimited vacation
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AI solutions implementationLLMsprompt engineeringagent-based AI systemsREST APIswebhooksdata analysisapplied statisticsvisualization toolsexploratory analysis
Soft Skills
team leadershipcommunicationresults-orientedcommercial acumenclient interactionproblem-solvingstrategic thinkingcollaborationfeedback translationorganizational skills