Product Implementation Lead – Adoption, Freight Operations

Voyfai

Lead product implementation for freight operations at Voyfai, a fast-growing logistics startup in Berlin. Working closely with operators across Europe and Asia to enhance their experience with our tools and systems.

Posted 6/15/2026full-timeBerlin • 🇩🇪 GermanySeniorWebsite

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Hard Skills

product implementationMVP designintegrationlogistics SaaScustomer-facing rolefreight forwarding operationscustoms brokeroperations lead

Soft Skills

trust buildingproblem-solvingcommunicationpatienceinstinct

Tools & Technologies

ChatGPTClaude

Industry Keywords

freight forwardinglogisticsdigital freightacquisition integration

About the role

Key responsibilities & impact

Lead product implementation at our acquired freight forwarders across Europe and Asia.
Sit with operators onsite every week, find the moments where Voyfai gets in the way, and fix it onsite.
Scope bigger work for engineering when it cannot be fixed onsite.
Drive the design of new MVPs with portfolio companies and engineering.
Lead integrations with each new acquisition's existing systems.
Build operator trust in our AI features.
Push usage.

Requirements

What you’ll need

5+ years of experience either inside freight forwarding operations (forwarder, customs broker, or operations lead), or in a customer-facing role at a logistics SaaS or digital freight company (Forto, Project44, Container Xchange, Flexport, or similar)
A track record of taking implementations from kickoff to live.
The instinct and patience to push back on operators when their request is wrong for the product
Comfort using ChatGPT, Claude, or similar in your daily work
Fluency in English
Willingness to travel weekly across Europe (occasional longer trips to Asia)

Benefits

Comp & perks

Competitive salary and equity options
A dynamic, fast-paced work environment with a mission-driven team
Flexible working arrangements (Hybrid)
30 days of PTO
Regular team events and offsites
Monthly mobility budget via Navit