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Voyfai

Product Implementation Lead – Adoption, Freight Operations

Voyfai

Lead product implementation for freight operations at Voyfai, a fast-growing logistics startup in Berlin. Working closely with operators across Europe and Asia to enhance their experience with our tools and systems.

Posted 6/15/2026full-timeBerlin • 🇩🇪 GermanySeniorWebsite

About the role

Key responsibilities & impact
  • Lead product implementation at our acquired freight forwarders across Europe and Asia.
  • Sit with operators onsite every week, find the moments where Voyfai gets in the way, and fix it onsite.
  • Scope bigger work for engineering when it cannot be fixed onsite.
  • Drive the design of new MVPs with portfolio companies and engineering.
  • Lead integrations with each new acquisition's existing systems.
  • Build operator trust in our AI features.
  • Push usage.

Requirements

What you’ll need
  • 5+ years of experience either inside freight forwarding operations (forwarder, customs broker, or operations lead), or in a customer-facing role at a logistics SaaS or digital freight company (Forto, Project44, Container Xchange, Flexport, or similar)
  • A track record of taking implementations from kickoff to live.
  • The instinct and patience to push back on operators when their request is wrong for the product
  • Comfort using ChatGPT, Claude, or similar in your daily work
  • Fluency in English
  • Willingness to travel weekly across Europe (occasional longer trips to Asia)

Benefits

Comp & perks
  • Competitive salary and equity options
  • A dynamic, fast-paced work environment with a mission-driven team
  • Flexible working arrangements (Hybrid)
  • 30 days of PTO
  • Regular team events and offsites
  • Monthly mobility budget via Navit

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
product implementationMVP designintegrationlogistics SaaScustomer-facing rolefreight forwarding operationscustoms brokeroperations lead
Soft Skills
trust buildingproblem-solvingcommunicationpatienceinstinct