Genesys Cloud CX Engineer – Consultant

Voyage Advisory

Genesys Cloud CX Engineer at Voyage Advisory designing and optimizing contact center solutions for federal clients. Requires hands-on experience with Genesys Cloud CX and customer collaboration.

Posted 6/26/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Design, configure, and implement solutions within Genesys Cloud CX, including contact flows, integrations, and platform capabilities
Lead requirements gathering and discovery sessions with client stakeholders to identify needs and define solutions
Build and enhance IVR/IVA solutions, including AI and speech-enabled capabilities
Translate business requirements into technical designs and implement within the platform
Partner with client teams to troubleshoot issues, optimize workflows, and improve user experience
Facilitate client meetings, communicate progress, and explain technical concepts in an accessible way
Collaborate with cross-functional teams to ensure scalable, maintainable solutions

Requirements

What you’ll need

3–5+ years of hands-on experience with Genesys Cloud CX (required – must be core to your background)
Proven experience building/configuring solutions directly in Genesys Cloud CX (not just supporting or administering)
Experience with IVR/IVA, including AI-driven or speech-enabled solutions
Strong ability to gather requirements and work directly with clients/stakeholders
Demonstrated ability to balance technical execution with client-facing communication
Comfortable leading meetings, asking the right questions, and translating needs into action
U.S. Citizenship or authorization to work in the U.S. without sponsorship
Ability to pass a federal background check

Benefits

Comp & perks

Up to 20% travel to Buffalo, NY

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Genesys Cloud CXIVRIVAAI solutionsspeech-enabled solutionstechnical designsolution implementationworkflow optimizationtroubleshooting

Soft Skills

requirements gatheringclient communicationmeeting facilitationcollaborationproblem-solvingstakeholder engagementtechnical translation