Voyage Advisory

Production Support Business Analyst

Voyage Advisory

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

SQL

About the role

  • Support client’s policy administration and underwriting systems
  • Work moderately independently while collaborating closely with technical team and stakeholders
  • Utilize strong organization and time/task management skills

Requirements

  • At least 5 years of business analysis experience
  • Strong interpersonal skills
  • Superior oral and written communication skills
  • Client service focus
  • Experience with application issue triage and root-cause analysis
  • Ability to work with development/technical teams to resolve defects
  • Skilled in managing support tickets and queues, including small enhancements/change requests
  • Strong user support and communication abilities
  • Ability to translate technical fixes into business‑friendly messaging
  • Strong communication, active listening, and follow‑through
  • Personable demeanor and a positive attitude
  • Ability to work independently with minimal supervision
  • Strong accuracy and quality-focused mindset
  • Balanced in both functional and technical BA competencies
  • Strong prioritization, task/time management, and follow through
  • Experience with stakeholder meeting facilitation to define requirements
  • Ability to work with development/technical teams
  • Experience writing user stories and acceptance criteria (Gherkin method) is preferred (not required)
  • Commercial or personal insurance experience is preferred (not required)
  • Familiarity with SQL, integrations/APIs, Six Sigma, JIRA, and Visio is preferred (not required)
  • Bachelor's degree in a relevant field
  • Client-facing experience
Benefits
  • Health, dental, vision, life, disability
  • Vacation
  • 401(k) with company match

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
business analysisapplication issue triageroot-cause analysisuser storiesacceptance criteriaSQLintegrationsAPIsSix SigmaJIRA
Soft skills
interpersonal skillsoral communicationwritten communicationclient service focususer supportactive listeningtask managementprioritizationindependencepositive attitude