Claims Analyst – Leave & Disability

Voya Financial

Claims Analyst guiding claimants through their integrated process of leave with empathy and clarity. Ensuring high service standards in compliance with regulatory requirements.

Posted 5/19/2026full-timeMinneapolis • Minnesota • 🇺🇸 United StatesMid-LevelSenior💰 $45,180 - $75,300 per yearWebsite

About the role

Key responsibilities & impact

Analyze and determine claim payments in an accurate and timely manner
Claim decisions on non-complex disability claims
Communicate clearly and professionally via phone and email
Build and maintain strong relationships with internal and external stakeholders.
Participate in team-based problem-solving and continuous improvement initiatives.
Manage assigned work queues within defined service level agreements (SLAs).
Support additional projects and responsibilities as needed.

Requirements

What you’ll need

1 year of experience in FMLA or unpaid leave claims management.
2 years of experience in short-term disability or paid leave claims management
Strong decision-making and critical thinking skills.
Medical/vocational management.
Excellent customer service and interpersonal abilities.
Proficiency in Microsoft Office 365, including Outlook.
Exceptional written and verbal communication skills.
High attention to detail and accuracy.
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
Collaborative mindset with the ability to work cross-functionally.

Benefits

Comp & perks

Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Tuition reimbursement up to $5,250/year
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
Paid volunteer time — 40 hours per calendar year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims managementFMLAshort-term disabilitypaid leavemedical managementvocational managementdecision-makingcritical thinkingattention to detailtime management

Soft Skills

customer serviceinterpersonal abilitieswritten communicationverbal communicationcollaborationproblem-solvingcontinuous improvementrelationship buildingprioritizationorganizational skills