AV Technician – Meeting & Events Tech Services

Voya Financial

AV Technician managing technical delivery of in-person, virtual, and hybrid events at Voya Financial. Ensuring quality execution of approximately 400 events annually in Boston, New York, and Atlanta.

Posted 4/30/2026full-timeBoston • Massachusetts, New York • 🇺🇸 United StatesMid-LevelSenior💰 $79,620 - $132,720 per yearWebsite

About the role

Key responsibilities & impact

Lead customer intake and provide technology consultations for meetings and events, including platform selection and execution planning.
Drive meeting setup discussions, consultations, run‑of‑show development, and support of the event.
Conduct technical walk‑throughs with organizers, presenters, and moderators.
Lead presenter rehearsals and pre‑event readiness checks.
Perform pre‑meeting presenter tech checks (audio, video, content, connectivity).
Launch and manage live meetings, webinars, and hybrid events using Microsoft Teams and Zoom.
Verify and manage platform settings including security, recordings, breakout rooms, polls, Q&A, and participant controls.
Monitor backchannel communications during live events and resolve issues in real time.
Provide calm, professional incident response during high‑visibility and executive events.
Trim, package, and deliver recorded content following events.
Generate attendance and engagement reports as requested.
Contribute to post‑event reviews, documentation, and continuous service improvement.
Daily AV conference room checks to ensure stability and reliability.

Requirements

What you’ll need

3–5+ years of experience supporting enterprise AV, virtual, or hybrid events.
Hands‑on experience with Microsoft Teams and Zoom, including webinars and live events.
Technical, hands-on experience with Cisco meeting equipment.
Proven ability to lead live event execution with attention to detail and composure under pressure.
Experience supporting executive or high‑visibility meetings.
Strong troubleshooting skills across audio, video, and content sharing.
Excellent communication, customer service, and stakeholder engagement skills.

Benefits

Comp & perks

Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Tuition reimbursement up to $5,250/year
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
Paid volunteer time — 40 hours per calendar year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

AV supporttechnical troubleshootinglive event executionaudio checksvideo checkscontent sharingplatform managementevent planningreport generationcontinuous service improvement

Soft Skills

attention to detailcomposure under pressurecommunicationcustomer servicestakeholder engagementincident responseprofessionalismteam leadershipproblem-solvingcollaboration