Lead Solution Engineer – Voice Solutions

Voya Financial

Lead Solutions Engineer for designing and guiding enterprise-grade voice and unified communications solutions at Voya Financial. Collaborating with customers to ensure resilient, scalable voice architectures.

Posted 4/28/2026full-timeRemote • California, Connecticut, Florida, Minnesota, New Jersey • 🇺🇸 United StatesSenior💰 $100,070 - $157,470 per yearWebsite

Tech Stack

Tools & technologies

CloudSDLC

About the role

Key responsibilities & impact

Architect end-to-end voice and unified communications solutions leveraging Avaya, Microsoft Teams Phone, Genesys Cloud/Engage, and hybrid telephony environments.
Lead technical discovery sessions to assess customer requirements, legacy infrastructure, and modernization opportunities.
Design and validate solutions involving POTS replacement technologies, POTS-in-a-Box deployments, and analog-to-IP migration strategies.
Develop call flow designs, dial plans, routing logic, and integration frameworks across PBX, SBC, and cloud voice platforms.
Provide subject matter expertise on call recording systems, compliance requirements, retention policies, and integration with enterprise voice platforms.
Oversee SBC architecture including configuration, security hardening, SIP trunking, interoperability testing, and failover design.
Produce high-quality technical documentation including solution designs, diagrams, migration plans, and implementation guides.
Collaborate with sales teams to support RFP responses, solution presentations, and customer-facing technical demonstrations.
Serve as the escalation point for complex voice engineering challenges, troubleshooting, and cross-platform interoperability issues.
Lead modernization initiatives transitioning customers from legacy TDM/PBX systems to cloud-based or hybrid voice architectures.
Evaluate emerging voice technologies, industry standards, and vendor roadmaps to guide strategic recommendations.
Mentor junior engineers and contribute to internal knowledge development, best practices, and engineering standards.
Ensure all solutions meet enterprise security, compliance, and reliability requirements.

Requirements

What you’ll need

Bachelor’s Degree in Computer Science, Engineering and/or 5-8 years of professional IT work experience.
Minimum of 5 years of relevant work experience in the technology tower assigned.
Working in a managed services environment preferred but not required.
One or more industry certifications preferred.
Deep subject matter expertise in a specific technology stack, possesses additional subject matter expertise in adjacent technology stacks
Architecture Compliance execution
Technical domain – industry & Voya
SDLC
Project Management & IT Portfolio Management
Change Management, Release Management, Incident Management & Problem Management
Disaster Recovery & Contingency Plan Development
Supplier Management (per Tower domain)
Supplier technical architecture requirements & technical architecture designs and plans
Researching skills
Collaboration – internal, external teams & business partners
Business Acumen among LOBs(past, current, future goals, strategies and plans)
Business relationship management
Communication & Problem solving skills
Performance management
Demand and capacity management

Benefits

Comp & perks

Health, dental, vision and life insurance plans
401(k) Savings plan – with generous company matching contributions (up to 6%)
Voya Retirement Plan – employer paid cash balance retirement plan (4%)
Tuition reimbursement up to $5,250/year
Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
Paid volunteer time — 40 hours per calendar year

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

voice solutions architectureunified communicationsPOTS replacement technologiesanalog-to-IP migrationcall flow designrouting logicSBC architectureSIP trunkingcloud voice platformstechnical documentation

Soft Skills

collaborationmentoringproblem solvingcommunicationbusiness relationship managementperformance managementresearchingchange managementproject managementbusiness acumen

Certifications

Bachelor’s Degree in Computer ScienceEngineering certificationsindustry certifications