Voya Financial

Leave & Disability Claims Analyst

Voya Financial

full-time

Posted on:

Location Type: Hybrid

Location: Minneapolis • Florida • Maine • United States

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Salary

💰 $45,180 - $75,300 per year

About the role

  • Analyze and determine claim payments in an accurate and timely manner.
  • Claim decisions on non-complex disability claims.
  • Communicate clearly and professionally via phone and email.
  • Build and maintain strong relationships with internal and external stakeholders.
  • Participate in team-based problem-solving and continuous improvement initiatives.
  • Manage assigned work queues within defined service level agreements (SLAs).
  • Support additional projects and responsibilities as needed.

Requirements

  • 1 year of experience in FMLA or unpaid leave claims management.
  • 2 years of experience in short-term disability or paid leave claims management.
  • Strong decision-making and critical thinking skills.
  • Medical/vocational management.
  • Excellent customer service and interpersonal abilities.
  • Proficiency in Microsoft Office 365, including Outlook.
  • Exceptional written and verbal communication skills.
  • High attention to detail and accuracy.
  • Ability to prioritize tasks and manage time effectively in a fast-paced environment.
  • Collaborative mindset with the ability to work cross-functionally.
Benefits
  • Health, dental, vision and life insurance plans
  • 401(k) Savings plan – with generous company matching contributions (up to 6%)
  • Voya Retirement Plan – employer paid cash balance retirement plan (4%)
  • Tuition reimbursement up to $5,250/year
  • Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
  • Paid volunteer time — 40 hours per calendar year
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
claims managementdecision-makingcritical thinkingmedical managementvocational managementcustomer serviceattention to detailtime management
Soft Skills
interpersonal abilitiescommunication skillscollaborative mindsetproblem-solvingcontinuous improvement