Leave & Disability Claim Analyst
Voya Financial
full-time
Posted on:
Location Type: Hybrid
Location: Minneapolis • Florida • Maine • United States
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Salary
💰 $45,180 - $75,300 per year
About the role
- Guide claimants through their integrated process of leave with empathy and clarity.
- Analyze and determine claim payments in an accurate and timely manner
- Claim decisions on non-complex disability claims
- Communicate clearly and professionally via phone and email
- Build and maintain strong relationships with internal and external stakeholders.
- Participate in team-based problem-solving and continuous improvement initiatives.
- Manage assigned work queues within defined service level agreements (SLAs).
- Support additional projects and responsibilities as needed.
Requirements
- 1 year of experience in FMLA or unpaid leave claims management.
- 2 years of experience in short-term disability or paid leave claims management
- Strong decision-making and critical thinking skills.
- Medical/vocational management.
- Excellent customer service and interpersonal abilities.
- Proficiency in Microsoft Office 365, including Outlook.
- Exceptional written and verbal communication skills.
- High attention to detail and accuracy.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Collaborative mindset with the ability to work cross-functionally.
Benefits
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Tuition reimbursement up to $5,250/year
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
FMLA claims managementunpaid leave claims managementshort-term disability claims managementpaid leave claims managementmedical managementvocational managementdecision-makingcritical thinkingattention to detailtime management
Soft Skills
empathyclaritycustomer serviceinterpersonal abilitieswritten communicationverbal communicationcollaborationproblem-solvingcontinuous improvementprioritization