Consultant

• Build and maintain relationships with a portfolio of customers through all stages of the customer lifecycle;
• Manage customer relationships to maximize desired outcomes for the customers while increasing customer satisfaction and retention.
• Manage and run ongoing operations meetings to address critical topics, projects, give trainings, support ongoing business needs/expectations of the customer on platform
• Stay abreast of industry and technology trends; Educate and advocate for customers on the basis of these trends.
• Demonstrate effective command of Benefitfocus governance and decision-making processes, products/solutions, organizational structures, and technology infrastructure.
• Lead the internal Benefitfocus team on behalf of the customer, motivating the team, coordinating across departments, anticipating and addressing needs, and ensuring the highest possible quality of work generated by the team.
• Drive annual open enrollment success with customers, partnering with each customer to develop actionable steps with assigned owners, timelines and measurements while anticipating and removing roadblocks and orchestrating multiple resources.
• Other duties as assigned.

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