Operations

• Responding to customer product inquiries and resolving customer concerns raised during installation, operation, maintenance, or product application/compatibility matters.
• Troubleshoots problems with malfunctioning software applications and recommends corrective action.
• Document customer information and recurring technical issues to support product quality programs and product development.
• Demonstrates the ability to share best practices to facilitate growth across the team.
• Manage and drive issue resolution with little influence from leadership.

Senior Customer Operations Specialist, Public Sector

President – Integrator, Operations Leader

Deputy Director, Operations

Customs Operations Specialist

Director of Operations