Customer Operations Specialist, Public Sector
Voya Financial
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $60,000 - $70,000 per year
Job Level
Mid-LevelSenior
Tech Stack
SQL
About the role
- Responding to customer product inquiries and resolving customer concerns raised during installation, operation, maintenance, or product application/compatibility matters.
- Troubleshoots problems with malfunctioning software applications and recommends corrective action.
- Documents customer information and recurring technical issues to support product quality programs and product development.
- Facilitates discovery sessions, product overviews, trainings, and renewal project meetings independently.
Requirements
- 3-5 years’ experience in data analysis, account management, or technical customer support-related roles.
- Related Industry knowledge and experience required: Health Insurance, Benefits Administration, SaaS, Healthcare.
- Strong proficiency in Salesforce, Microsoft Excel, HTML, basic SQL, or report creation experience desired.
- Self-motivated and can complete responsibilities with minimal oversight.
- H.S. diploma/GED required.
- B.S. or B.A. degree highly preferred.
Benefits
- Health, dental, vision and life insurance plans
- 401(k) Savings plan – with generous company matching contributions (up to 6%)
- Voya Retirement Plan – employer paid cash balance retirement plan (4%)
- Paid time off – including 20 days paid time off, nine paid company holidays and a flexible Diversity Celebration Day.
- Paid volunteer time — 40 hours per calendar year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisaccount managementtechnical customer supportSalesforceMicrosoft ExcelHTMLSQLreport creation
Soft skills
self-motivatedproblem-solvingcommunicationtraining facilitation
Certifications
H.S. diploma/GEDB.S. degreeB.A. degree