Director

• Develop and maintain enterprise-wide disaster recovery strategies to ensure business continuity.
• Lead response and recovery efforts for ransomware and other cyber threats.
• Conduct risk assessments and update recovery plans based on evolving threats.
• Collaborate with external vendors for advanced threat detection and response.
• Implement automation and AI to streamline recovery workflows and enhance resilience.
• Oversee monitoring operations across: Dynatrace – observability and performance analytics Foglight – database and infrastructure monitoring SolarWinds – network and system health tracking
• Ensure proactive alerting, incident detection, and resolution across shared services.
• Integrate monitoring tools with ITSM platform, ServiceNow for operational efficiency.
• Lead and optimize the following teams: Batch Support (Tidal, IWA) Infra L1 Service Delivery & Reporting Disaster Recovery
• Ensure alignment with enterprise goals and operational excellence.
• Present strategic plans and reports on initiatives to senior leadership.
• Define and track KPIs and metrics to evaluate service performance and recovery effectiveness.
• Foster a culture of transparency, accountability, and continuous improvement.

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