Customer Experience Analyst, English Speaker

Voy

Customer Experience Analyst responsible for patient care and collaboration across teams in São Paulo. Focused on health journeys and communication with patients while working in a hybrid model.

Posted 7/31/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient care and education, particularly in GLP-1 weight management treatment, while effectively collaborating with international teams. Proficient in problem-solving and communication, ensuring high-quality support and patient satisfaction.

Highest-signal resume keywords

Patient EducationGLP-1 Weight Management TreatmentVideo Call ConsultationsCustomer Service ExperienceCollaboration with International Teams

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

BMI VerificationEating Disorder AssessmentsProblem-SolvingPatient CareClinical Support

Soft Skills

Excellent Communication SkillsEmpathyTeam MentalityAdaptabilityFeedback Reception

Tools & Technologies

ZendeskHubSpotSalesforceTicketing Platforms

Industry Keywords

Digital HealthCustomer Experience OperationsHealthcarePatient Support

About the role

Key responsibilities & impact

Providing high quality patient care by solving problems across multiple channels and ensuring efficient and timely responses.
Act as the voice of our patients by sharing their insights and feedback.
Act proactively to identify root causes and prevent recurring issues.
Collaborate with international teams (especially in the UK) to ensure fast and effective resolutions.
Conduct BMI verification consultations for patients applying for GLP-1 weight management treatment via video call. You should be comfortable being on video calls for part of your working day.
Provide thorough patient education on the risks, benefits, and expected outcomes of treatment.
When appropriate, screen for disordered eating and conduct eating disorder assessments as part of the consultation process.
Educate patients on side effects to monitor and when to seek clinical support whilst on GLP-1 medication.
Work closely with the wider clinical care team to ensure safe, effective practice.

Requirements

What you’ll need

Availability to work in a hybrid model in Sao Paulo (2 days in office per week).
Able to work Monday - Friday (shifts ranging from 8am - 7pm).
Fluent English for written and verbal communication with international teams.
Excellent communication skills, empathy, and problem-solving abilities.
Happy to be on video calls for part of your day.
You see feedback as a gift, and constantly look for ways to improve your work and grow as a person.
You have a "roll up your sleeves" mentality where you're willing to learn and jump into unknown situations.
You have a team mentality and strong collaboration skills.
Previous experience in customer service, support, or CX operations (bonus points for healthcare).
Experience with ticketing platforms such as Zendesk, HubSpot, Salesforce, or similar; Previous experience in startups and/or digital health companies.

Benefits

Comp & perks

Gympass.
Cambly English course.
Health insurance with co-pay.
5-month maternity leave.
Childcare allowance.
Meal/Food voucher (R$40/day).
A fun and friendly work environment with a highly motivated team.